Well ! No response ! Some customer support then .
Perhaps some recipient of the super secret email could reveal the fix for this ?
We replied to your post on another query, sorry for any confusion.
Have you tried the steps we sent you there? Please let us know if those trouble shooting steps help?
The NOW TV Team
hello, recently plugged our box in to use for kids tv channnels, and is the exact same situation. Can you send me a link or usb update software please?