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Anonymous User
Not applicable

‎17-03-2015 12:51

Now box won't connect to the Internet

My now box won't connect to the Internet, it won't even find my network even though I'm connect to the wifi on my iPhone. Tried a few of the tips but none have seemed to work yet. Obviously this is so frustrating, anyone got any ideas?
Thanks
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36 REPLIES 36
Anonymous User
Not applicable

‎19-08-2021 24:36 - edited ‎19-08-2021 24:45

In response to Anonymous User's comment

Thank you so much artesea for your advice on how to reconnect to the internet. I stumbled on your post, followed the steps you laid out & managed to reboot which I would never have known how to do & it worked!

Anonymous User
Not applicable

‎06-10-2015 21:22

Hi all. I don't see a definite resolution here. I have the same issue. Error code 014 when trying to connect to the wi Fi.
It's been fine for months but now errors.
I have got another Now TV box and it's the same.
BOTH work OK on someone else's Virgin superhub.
I have set wi Fi to channel 6 and the same.
I have disabled network pings and the same.
Model 2400SK - Roku LT
Version 6.1. Build 5660.
Help please.
Thanks.
Muppetman69
0
Anonymous User
Not applicable

‎07-10-2015 9:18

In response to Anonymous User's comment

@Anonymous User the steps I suggest are:

 

  1. Disable the pings
  2. Ensure that the 5GHz SSID has a different name to the 2.4GHz SSID
  3. Turn on Guest WiFi and connect the NOW TV box to that

For 99.99% of Virgin customers one of these resolves the problem for them with the Superhub.

Anonymous User
Not applicable

‎08-02-2016 23:52

Go to settings and do a system restart it worked for me no problem
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Anonymous User
Not applicable

‎08-04-2016 11:51

hi my now box hasnt worked all week wont load   and ive paid for my movies pass by direct debit any suggestions please?

 

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Anonymous User
Not applicable

‎25-11-2016 18:41

I have had the error 014 message on two boxes on two different tv's in the last 6 months and this genius fix has worked instantly on both occasions. Many thanks.
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Anonymous User
Not applicable

‎01-07-2017 22:47

Hi everyone
Yep exactly the same problem now with two white boxes
Its like they just cant cope anymore
Briught a new black one and its fine
Tried updates etc just not up to the job
Very fristrating to yse when like this
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