Now box won't connect to the Internet

[Anonymous User]

My now box won't connect to the Internet, it won't even find my network even though I'm connect to the wifi on my iPhone. Tried a few of the tips but none have seemed to work yet. Obviously this is so frustrating, anyone got any ideas?
Thanks

[Anonymous User]

See:- How to fix NOW TV Box or Smart Stick problems

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

If it is a router:

https://help.nowtv.com/article/choose-your-hub

[Anonymous User]

I have changed the channel on my router to 1 which seems to have solved the internet connection problem. It finally connects, but now bizarrely won't let me sign in to my Now TV account on the TV (it works fine on the website). Suggestions? 

[Anonymous User]

Hi @Anonymous User 

Thanks for getting in touch.

Sorry to hear that 😞

Can you make sure your Box is up to date? You can follow the sequence: 

1. Home (x5)
2. Fast Forward (x3)
3. Rewind (x2)

This will force an update. Once this is done, please try again to sign in.

Let us know how it went 🙂

Regards,

Birgit

NOW TV Team

[Anonymous User]

Could you help me too please

[Anonymous User]

This solution fixed the problem for me - many thanks!

[Anonymous User]

I did everything you recommended and still can't connect my now tv box to wireless internet 😕

[SeeMoreDigital]

Hi @Anonymous User,

How long have you had your 'white' NOW TV box? It might have developed a fault!

Cheers

[Anonymous User]

I think I've got it 4 yers now... I tried every single suggestion again and nothing is working 😞

If the box is faulty do I get it fixed? or is it better to get a new one?

Thanks.

[SeeMoreDigital]

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@Anonymous User wrote:

If the box is faulty do I get it fixed? or is it better to get a new one?

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Hi @Anonymous User,

Given its age I recommend you buy a new NOW TV box. If you are interested, Argos are currently offering the following NOW TV 'bundle' deals: -

NOW TV 'black' box with 3 month 'Entertainment' pass @ £14.99

NOW TV 'black' box with 2 month 'Cinema' pass @ £14.99

Cheers

[Anonymous User]

This worked perfectly for me. Thank you.