30-11-2015 12:31
Just came to use my now tv box and the screen is frozen on the homepage, remote is unresponsive and it has a white light on the front of the box, tried new batteries and reseting box but still no joy.
Anyone had this happen to them and if so what can be done to cure it?
Thanks
Paul
30-11-2015 12:55
Just to add a bit more info,
I've tried doing a hard reset a few times, it's now stuck on the setup page and unresponsive with white light
I've also tried unplugging for 5 minutes and trying again
The box is normally left plugged in over night.
Paul
02-12-2015 17:24
Hi @Anonymous User
Sorry to hear this, Would it be possible to reset your router and then reset your NOW TV Box and then try again ?
Failing that if you can turn on the WIFI hotspot on a mobile phone, connect the NOW TV Box to that and then carry out a Software update on the box, then try to connect back to your home WIFI again.
Hope it helps
18-10-2016 17:24
PLEASE HELP NOW TV BOX UNRESPONSIVE. CHANGED BATTERIES. RESET MY HUB, RESET NOW TV BOX. UNRESPONSIVE
@Anonymous User wrote:Hi @Anonymous User
Sorry to hear this, Would it be possible to reset your router and then reset your NOW TV Box and then try again ?
Failing that if you can turn on the WIFI hotspot on a mobile phone, connect the NOW TV Box to that and then carry out a Software update on the box, then try to connect back to your home WIFI again.
Hope it helps
TRIED EVERYTHING STILL UNRESPONSIVE
18-10-2016 17:28
@Anonymous User
Welcome to the forum.
NOW TV have identified an issue causing this and have posted a message about it here
http://community.nowtv.com/t5/NOW-TV-Service-Status/Now-TV-box-issues-18-10-2016/m-p/403208
I'd suggest going to that post and clicking Topic Options>Subscribe (you need to be signed in to do this) and then you should get an email when there is any news.
In the meantime I'd recommend not doing anything to the box.
19-11-2016 8:25
Access denied to this link although signed in 😞
Anyone know what the issue is? Now TV status says everything ok!
19-11-2016 8:33
19-11-2016 8:37
19-11-2016 8:56
19-11-2016 9:03