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First Poster
Posts: 1
Registered: ‎11-03-2017

Now Tv control not responding

Hello everyone,
I've been having issues with my now to control.
For some reason it has just stopped responding, I have tried the usual things such as battery change, switch on and off, unplugged cables and also a manual reset.
Does anyone know how I could possibly fix this issues as I'm now not able to use my box.
Thanks
Champion 4
Posts: 8,396
Registered: ‎31-12-2013

Re: Now Tv control not responding

Hi @Dickson,

 

How long have you had your 'white' NOW TV box?


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


First Poster
Posts: 1
Registered: ‎13-03-2017

White box & remote not syncing

Hi all
My white nowTV box & remote seems to not synce together on occasions. I have to unplug the bix & keep restarting it, maybe 2-3 times until it starts to work. Sometimes this happens in the middle of using it.
I have changed batteries in the remote thinking it was that but it still happens.
Does anyone know what could be causing this?
Thanks
NOW TV Team
Posts: 296
Registered: ‎07-04-2016

Re: White box & remote not syncing

Hi @Snowpup 

 

Sounds like it could be a faulty box you know. Have you tried downloding the roku remote app for either android or iOS? This could eb the work around if it's only a faulty remote. Here's a link to the play store for andorid: https://play.google.com/store/apps/details?id=com.roku.remote&hl=en_GB and here's the iOS app: https://itunes.apple.com/gb/app/roku/id482066631?mt=8

First Poster
Posts: 1
Registered: ‎22-03-2017

Remote not working

My remote has just stopped working I've tried new batteries it's just not registering at all
Elite 4
Posts: 4,451
Registered: ‎17-04-2015

Re: Remote not working

[ Edited ]

@Lyndsey4 Is this the 'white' box?

Have you tried getting up close to the box to see if the light flickers?

 

  • If you have an iOS or Android device, you can download the Roku remote app. Smiley Happy
  • You can also buy a replacement remote from the Sky shop. 

 https://accessories.sky.com/catalogue/products/black-now-tv-remote?section=now-tv&category=all

 

 

(A black remote works with a white box.)

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? :-)
First Poster
Posts: 1
Registered: ‎01-10-2016

Re: Remote not working

My remote in not working for my white Now TV Box.  Frustrating as I am paying for the pleasure and no way to work it without the remote!

Elite 5
Posts: 4,665
Registered: ‎10-12-2014

Re: Remote not working

@LYNnT84

 

If you own a smart phone or tablet you could download for free from your device Apps Store the Roku Remote controller app which should work if the nowtv box is already setup.

Highlighted
Champion 4
Posts: 8,396
Registered: ‎31-12-2013

Re: Remote not working

[ Edited ]

Sadly, nothing lasts forever @LYNnT84

 

Rather than purchasing a new remote control for £4.00, you might be better off buying a higher spec 'black' box together with either 'Entertainment' or 'Cinema' voucher passes for £15.00: -

 

If you're interested, Currys/PC World are currently offering the following 'black' box 'bundle' deals: -

 

NOW TV 'black' box with 2 month 'Movies' pass @ £14.99

NOW TV 'black' box with 3 month 'Entertainment' pass @ £14.99

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •