Now TV box won't connect

[Anonymous User]

We connect to the internet and we get a tick for your wireless network but a cross in your local network

[schnapps]

@Anonymous User

What is the make and model of your Router ?

Perhaps try the tips in this help article linked below.

https://help.nowtv.com/article/error-code-014-now-tv-box

[Anonymous User]

It's a virgin super hub 2 VMDG485



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[schnapps]

@Anonymous User

I don't own a Virgin Router, but just try following each step on my pervious post link starting from the top with the disable network pings in the box hidden secret menu.

[SeeMoreDigital]

Hi @Anonymous User,

Out of interest... How long have you had your white NOW TV box?

Cheers

[4268]

@Anonymous User try 5ghz if that doesn't work check-in the admin page of your router it doesn't restrict devices.

[schnapps]

@4268

I believe @Anonymous User is using the white nowtv box which only works on the 2.4ghz wifi band ?

@Anonymous Userare you using the white nowtv box for clarification ?

Also double check in your Router settings that the 2.4ghz option hasn't been switching off (here is a help guide link for the Virgin Hubs, just click on the version photo that you own for more instructions).

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/200300000001000/article/HELP-2417/Using-5GHz-wireless-network-on-your-Virgin-Media-Hub