26-07-2017 16:14
26-07-2017 16:22
@Anonymous User
What is the make and model of your Router ?
Perhaps try the tips in this help article linked below.
26-07-2017 16:26
26-07-2017 16:30
@Anonymous User
I don't own a Virgin Router, but just try following each step on my pervious post link starting from the top with the disable network pings in the box hidden secret menu.
26-07-2017 16:30
Hi @Anonymous User,
Out of interest... How long have you had your white NOW TV box?
Cheers
26-07-2017 16:35
26-07-2017 16:49
I believe @Anonymous User is using the white nowtv box which only works on the 2.4ghz wifi band ?
@Anonymous Userare you using the white nowtv box for clarification ?
Also double check in your Router settings that the 2.4ghz option hasn't been switching off (here is a help guide link for the Virgin Hubs, just click on the version photo that you own for more instructions).