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daveedie1
Advocate

Re: Now TV Box not working

hi.i turned my box on last night and put in a now tv movies pass.the box kept on going back to the main menu and wouldnt let me watch films.youtube still worked tho.i did a software update as it said it was available.it went thru the motions then restarted,same thing happened,came home today no change so i done a system reset,again it went thru the motions and restarted and now it wont go past the now tv screen at all.please help.want to use my pass!!

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daveedie1
Advocate

Re: Now TV Box not working

also done everything previous posts have said.reset router.power off on on box,after factory reset it lets me access wifi and says its connected and working.then says i need a software update,it says its updating then restarts to the now tv menu and doesnt go from there,i cant access anything now

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Ranj-S
NOW TV Team (Retired)

Re: Now TV Box not working

Hi @daveedie1

 

Thank you for posting. Very sorry to hear this. Can you try another hard reset for me please by putting a pin in the hole at the rear of the box for 15 seconds. 

 

Do you get stuck on the four multi coloured balls screen?

 

Cheers

Ranj

NOW TV Team 

daveedie1
Advocate

Re: Now TV Box not working

hi ranj.ive just done that 15 second reset,went thru the motions ofconnecting me to wifi and doing a software update,then nothing,no not the multi ball screen,its stuck on the now tv screen,just the blue screen with now tv with the flashing o on it

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Rich-L
Elite 2

Re: Now TV Box not working

Hi @daveedie1,

 

Sorry to hear that this problem is still unresolved.

 

It may help to change the wireless channel on your router to anything between 1 and 6 and then try another hard reset to force a new update.

 

Please let us know how you get on.

 

Thanks,

 

Rich

The NOW TV Team

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