Hi @michelle2935 ,
Thanks for getting in touch, I'm very sorry for any inconvenience this has caused.
I can see that you have already tried most of the troubleshooting steps, but can you please also try:
Unplugging your NOW TV box and your router for a few minutes. Can you then plug these back in and re-try the set up process.
Please let us know how you get on.
Sorry again, for the inconvenience this may have caused.
NOW TV Team
My now tv box is not working powers up but remote wont do any thing, every thing been checked, really annoyed as paid to watch the walking dead tonight, what is going on
Are you using HDMI? Can you see anything at all on your TV screen?
What actually happens does the box get past the now TV logo at first boot?
I have done all of the suggested processes in order to rectify Now TV, but none has made any difference. I get use of this service around one in every eight times I try to use it, the rest of the time it always buffers and comes up with error code 100 no matter what I try to watch. It is not an issue with my connection or proximity of the box to my router. Extremely disappointing and frustrating, in fact, the last time I managed to get it to work was over a week ago. It has had this issue since I bought the box in January, but has gotten increasingly worse. Any suggestions other than to cancel my subscriptions?
As stated before, I have tried every suggested process several times.
I've tried all the things that have been suggested. Hard reset, soft reset, updating system, resetting router, disabling network pings, disconnected everything else using my wifi, checked my wifi speed, and anything else that has been suggested in replies on this thread and others regarding the same problem. I've spent time on livechat with a NOW tv member of staff who exhausted every option with none working.
The box is a little less than 2 metres from the router and in settings it says wifi signal is excellent (I get the 3 green ticks and working IP address come up), it has been under the TV, but not certain why that would affect it, the Wii works fine (I don't have Wii switched on whilst trying to use NOWtv) and is the same distance away. I'll try the box in different positions around the room to see if that helps.
Thank you for getting back to us, sorry to hear you're having issues still. The error 100 normally is with buffering, if you haven't already can you reboot the router and make sure no other device is using the wi-fi.
Are you having any issue on other devices?
NOW TV Team