cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Community Manager
Community Manager

Re: Now TV Box not working

Hi @michelle2935 , 

 

Thanks for getting in touch, I'm very sorry for any inconvenience this has caused. 

 

I can see that you have already tried most of the troubleshooting steps, but can you please also try: 

 

Unplugging your NOW TV box and your router for a few minutes. Can you then plug these back in and re-try the set up process.

 

Once you have done this, you may also want to try the steps for error 014 and error 011 again. 

 

Please let us know how you get on. 

 

Sorry again, for the inconvenience this may have caused. 

 

Kind Regards, 

 

Karl 

NOW TV Team

 

 

0 Thanks
Reply
Highlighted
Advocate

Re: Now TV Box not working

My now tv box is not working powers up but remote wont do any thing, every thing been checked, really annoyed as paid to watch the walking dead tonight, what is going on

0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Now TV Box not working


@flam380 wrote:

My now tv box is not working powers up but remote wont do any thing, every thing been checked, really annoyed as paid to watch the walking dead tonight, what is going on


Hi @flam380 

 

Are you using HDMI? Can you see anything at all on your TV screen?

What actually happens does the box get past the now TV logo at first boot?


I do not work for now TV. I am simply a NowTV customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

If you find posts on the community useful or helpful can you give them Thanks By pressing the thumbs up button. If a post solves a problem you are having can you mark it as an accepted solution.
0 Thanks
Reply
Highlighted
Advocate

Re: Now TV Box not working

I have done all of the suggested processes in order to rectify Now TV, but none has made any difference. I get use of this service around one in every eight times I try to use it, the rest of the time it always buffers and comes up with error code 100 no matter what I try to watch. It is not an issue with my connection or proximity of the box to my router. Extremely disappointing and frustrating, in fact, the last time I managed to get it to work was over a week ago. It has had this issue since I bought the box in January, but has gotten increasingly worse. Any suggestions other than to cancel my subscriptions? 

As stated before, I have tried every suggested process several times.

0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Now TV Box not working

@eliotjn

Welcome to the forum. Whilst you say you've tried everything it would be helpful for you to list exactly what you've tried, without knowing what you've done it's difficult for anyone to know if there's anything else you should try!

One thing worth playing with is the position of the box. Even if it's in the same room as your router it's worth moving the box around slightly to see if that improves things. If it's tucked under the TV, on a crowded shelf or in a TV cabinet for example then bringing it out into an open, unobstructed space might help. The opposite also applies, it's no good putting it right next to the router, ideally they should be a few feet away from each other.
0 Thanks
Reply
Highlighted
Advocate

Re: Now TV Box not working

Hi Andy,

 

I've tried all the things that have been suggested. Hard reset, soft reset, updating system, resetting router, disabling network pings, disconnected everything else using my wifi, checked my wifi speed, and anything else that has been suggested in replies on this thread and others regarding the same problem. I've spent time on livechat with a NOW tv member of staff who exhausted every option with none working. 

The box is a little less than 2 metres from the router and in settings it says wifi signal is excellent (I get the 3 green ticks and working IP address come up), it has been under the TV, but not certain why that would affect it, the Wii works fine (I don't have Wii switched on whilst trying to use NOWtv) and is the same distance away. I'll try the box in different positions around the room to see if that helps.

Thanks,

 

Eliot

0 Thanks
Reply
Highlighted
Advocate

Re: Now TV Box not working

nb I've moved the box to various places, cable length permitting, no change in performance (or lack thereof) at all.

0 Thanks
Reply
Highlighted
NOW TV Team (Retired)

Re: Now TV Box not working

Hi @eliotjn 

 

Thank you for getting back to us, sorry to hear you're having issues still. The error 100 normally is with buffering, if you haven't already can you reboot the router and make sure no other device is using the wi-fi.

 

Are you having any issue on other devices?

 

Cheers

Ranj

NOW TV Team

0 Thanks
Reply
Highlighted
Advocate

Re: Now TV Box not working

Please help my now tv box isn't working I've reset it & Al buh it's jus stating on now tv screen
0 Thanks
Reply
Highlighted
NOW TV Team (Retired)

Re: Now TV Box not working

Hi @kfoursports12

 

Thanks for your post.

 

Sorry, what exactly is happening with the Box?

 

Birgit

NOW TV Team

0 Thanks
Reply