Hi and welcome to the forum @Hugh3,
First things first. Can you please confirm the make an model of your NOW TV playback device?
Is it the NOW TV 'white' (Roku LT) box? Which looks like this: -
Is it the NOW TV 'black' (4200SK - Roku 3) box? Which looks like this: -
Is it the NOW TV 'smart' (4500SK - NOW TV) box? Which looks like this: -
...Didn't get the pics
Really @Hugh3. How strange. What device are you using to access the forum?
Really! I can view the images perfectly okay on my Android phone 😉
Anyway, back to your issue. Is it just the NOW TV app you're having problems with? Do other apps such as BBC iPlayer work okay?
My tv box is also proving temperamental. Picture is frozen, I have done all teh changes and resets. Happenned after viewing via a 24 hr sport pass. I took a break, and wanted to watch NOW TV cinema, but couldnt transfer. I switched off, and went back to the channel, to find that darts was still on. Tried to reset, everything frozen. Therefore missed last nights game, so left it. Left it for a while, and on return I had to re-enter all my contact, wifi etc. and it worked fine. Back this morning and again no joy. Tried all I did yesterday and still no joy. So it seems that this is an ongoing technical problem. I want to know what I need to do further to receive the service that I have paid. As yet christmas present looks like a swift return and refund.......