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dissapointed26
Advocate

Now TV Box is not working AGAIN!!

Surprise, surprise...once again my Now TV box is not working.

I turn the box on, and it is frozen at the home screen, which says NOW TV.

I have tried resetting it, which did not help.

Yesterday I left it on the home screen for about 3 hours, and then it suddenly started to work.  I used the remote control once it had started working so I know the remote is working.

AS soon as I turned it off, and then back on again...it froze once again.

 

Every week I seem to be having problems with the box, it is becoming a joke now!!

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61 Replies
Seema-S
NOW TV Team (Retired)

Re: Now TV Box is not working AGAIN!!

Hi @dissapointed26,

 

That's really frustrating and I am so sorry that you're having this issue.

 

We really appreciate that you've tried resetting your NOW TV box, please can you try the following steps as this should help resolve the issue:

 

1. Disconnect all cables from the back of the NOW TV box

2. Press a pin in the RESET hole and hold down for 15 seconds.

3. Reconnect all the cables

4. Set-up the box again.

 

Also, please can you re-boot your internet router to stabilise a better connection.

 

If this doesn't work for you, then please do get back in touch.

 

Thanks,

 

Seema

NOW TV Team

 

 

 

 

 

 

 

 

 

 

 

 

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dissapointed26
Advocate

Re: Now TV Box is not working AGAIN!!

I have tried this numerous times, and still nothing.

Now when I restart the box it asks me to reset up and log into wifi again.  As soon as this is done it restarts automatically and returns to the frozen screen.

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Community Manager
Community Manager

Re: Now TV Box is not working AGAIN!!

Hi @dissapointed26

 

Thanks for getting back in touch with us here. 

 

Have you tried changing your Wifi channel? 

 

If you have can you please try the troubleshooting steps found here. 

 

Please let us know how you get on. 

 

Kind Regards, 

 

Karl 

NOW TV Team

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dissapointed26
Advocate

Re: Now TV Box is not working AGAIN!!

I have tried all of this and nothing is working.
I have no problems with my TV, or internet connection.
It is just the Now TV box that is not working, and freezing on the home
screen.

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Ranj-S
NOW TV Team (Retired)

Re: Now TV Box is not working AGAIN!!

Hi @dissapointed26

 

I'm very sorry this issue is ruining your NOW TV experience. We want to get you up and running again. Is this your first and only box? 

 

Are you getting any error message, code when it freezes? Have you had any issues with other devices when trying to view NOW TV?

 

Look forward to hearing from you.

 

Cheers

Ranj

NOW TV Team

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Re: Now TV Box is not working AGAIN!!

Did this get resolved? I'm having the same issue. Have tried everything!
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Birgit-R
NOW TV Team (Retired)

Re: Now TV Box is not working AGAIN!!

Hi @Corrinwallace20

 

Very sorry to hear that 😞

 

Can you reply to the same questions @Ranj-S has asked above?

 

Birgit

NOW TV Team

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Annoyed24
Observer

Re: Now TV Box is not working AGAIN!!

I have done this 3 times now and mine is still frozen
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Annoyed24
Observer

Re: Now TV Box is not working AGAIN!!

This is my 1st and only box and I can watch nowtv on the iPad so it is definitely the box
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