13-12-2013 19:18
Hi there,
I've just bought my Now TV box and have started my 30 day free trial. I don't know if I'll keep the box after 30 days, so would like to prevent this from autorenewing. However I do not wish to cancel my free trial at this stage.
Reading these forums, there are a lot of references to going to My Account on the web, clicking Cancel and disabling Auto Renew. However, when I try this I only have the option to cancel - there are no references to subscriptions or autorenew.
If I click cancel, will this also cancel my free trial? How do I keep the trial running but prevent the subscription from starting?
Thanks in advance,
Stu.
Solved! Go to Solution.
15-12-2013 11:51
@Anonymous User - this is correct the account will need to be cancelled in the last month of his 3 months pass. Any time before will cancel his subscription but more importantly the offer of the pass.
Char
NOW TV Team
15-12-2013 15:16
So you do not have to do anything with autorenew?
19-12-2013 19:31
I am also very confused wifh the missiong auto renew option. So if I click on Cancel will it kill the service straight away or will it continue till the end of that payment?
I liked the idea of having the option to cancel the auto renew as I feel safe that that. Not everyone will be wanting to pay evey month as not everyone can afford to. I liked it as it was before - pay - cancel = safety net.
19-12-2013 20:16
10-12-2014 6:27
10-12-2014 8:50
@Anonymous User this one is actually a little ironic.
Quite a long time ago on the community (I can't remember exactly but well over a year ago), we had a rather large topic where everybody was complaining that we didn't have an option to cancel; only one to auto-renew.
In the end, we bowed to demand and changed over to "cancel", even though the functionality itself is exactly the same as it was before.
So I guess it's six of one and half a dozen of the other, and we'll never find the perfect word to use, but the functionality does exactly the same as it always did- stops payments being taken from you.
Thanks,
Tom
10-12-2014 12:08
11-12-2014 21:05 - last edited on 12-12-2014 10:45 by Simon-J
All my now tv boxes where binned last year, biggest pile of #### ever,but we are talking SKY here so no real surprise. Every body stop moaning about this & just get rid of this ####.SKY don't listen WONT listen but they will fleece you of your money.
08-11-2015 23:46
It would have a been a good idea IF a cancel button even exists
09-09-2015 11:51 - edited 09-09-2015 11:53
Due to lack of vigilance on my card, I had auto renew running for the last 3 months and did not watch a single Now TV ents programme!
Will cancel now, feel cheated as I had no email warnings.
With my broadband - Plusnet example - I get an email every month warning me of the impending payment.
Will now cancel and ensure I never, ever subscribe to Now TV again.
15-12-2013 15:16
Are you for real?
That answer has just reinforced my statement.
Pay as you go is a completely different entity to cancelling a product i have already qualified to recieve.
For all intents and purposes i have paid for the trial period and that should run its life.
I have no need to cancel that product as it is already paid for.
Forcing me to cancel a product in order to opt out of a subscription that is described as Pay As You Go.
You are assuming i wish to continue.
That makes your Pay as You Go a subcription.
Any attempt by Now TV to take money out of my account after the trial period without my consent opens a whole new realm of legal issues.
From the trade descriptions act, Sale of goods act, The Direct Debit act and many more.
I bet if i took you to court you are not legally allowed to take money out of my bank account without my legal consent.
I have signed no credit, card payment or Direct Debit agreement with you so what you do after my trial is over is nothing more than theft/Fraud call it what you will.
Now if you wish to deffend such actions i reckon in most peoples eye's you would qualify as a low life.
Automatically taking money from people without their consent because you have made your opt out feature so disguised most wouldn't understand it is disgusting, Despicble and i could probably invent words to describe how low it is.
Take on board some feedback from what i suspect is the majority of your customers and be "Here To Help" then do the right thing.
Otherwise i would suspect you will have a lot of happy customers who have got themselves a very cheap catch up TV box.