13-12-2013 19:18
Hi there,
I've just bought my Now TV box and have started my 30 day free trial. I don't know if I'll keep the box after 30 days, so would like to prevent this from autorenewing. However I do not wish to cancel my free trial at this stage.
Reading these forums, there are a lot of references to going to My Account on the web, clicking Cancel and disabling Auto Renew. However, when I try this I only have the option to cancel - there are no references to subscriptions or autorenew.
If I click cancel, will this also cancel my free trial? How do I keep the trial running but prevent the subscription from starting?
Thanks in advance,
Stu.
Solved! Go to Solution.
15-12-2013 11:51
@Anonymous User - this is correct the account will need to be cancelled in the last month of his 3 months pass. Any time before will cancel his subscription but more importantly the offer of the pass.
Char
NOW TV Team
14-09-2016 18:00
14-09-2016 19:37
@Anonymous User
If you apply a voucher to your account and you don't want it to auto-renew at the end, then you need to pop onto your My Account > My Passes page
http://account.nowtv.com/passes
and cancel the pass before the expiry date of the offer. Cancelling doesn't stop you from using the pass straight away, all it does is stop it from renewing at the end. You can still carry on watching your pass after its cancelled until the expiry date of your offer.
04-01-2017 21:48
04-01-2017 21:57
@Anonymous User wrote:
I've just had a 3 month entertainment pass run out, bye bye £7 for a service I already have another pass for! Why can't I go pass-only? I would rather not have my card charged, for all Now TV know I could now be overdrawn because I wasn't expecting it.
Now TV, can I have my card details removed from my account? I tried changing the card to all 0s but it won't let me. I get passes when I want services.
In short no you can't @Anonymous User. Because this is how the NOW TV subscription service functions...
Cheers
And just-so 'all' NOW TV customers know. Currently...
14-08-2017 14:46
And just-so 'all' NOW TV customers know. Currently...
Hi,
I've just experienced this issue, so I have a few questions.
1. If I enter a 2 Month Movie pass or 3 Month Entertainment pass; am I able to cancel on Day 1 of the pass & still receive the full 2-3 Months value of the pass?
2. Why has Now TV removed the option to manage passes on the Xbox One? I would normally have stoped the pass from auto renewing, but there is no longer a way to check the expiry date or to cancel passes on the Xbox One.
3. Why dosen't Now TV issue automated email reminders, when a pass is due to expire?
14-08-2017 16:02
@Anonymous User
In answer to 1. Yes you can cancel on day one and you'll still get the full duration of your offer, during the cancellation process it will inform you you'll get the full length. Always a good idea to take a screenshot showing your offer start and end date though, on the slight chance something happens later down the line.
2 and 3 are good questions I don't know the answer to, with a bit of luck one of the NOW TV Team members may reply.
04-01-2017 22:03
04-01-2017 22:12
@Anonymous User,
Do what a lot of us here do and exclusively use vouchers. And if you don't have a voucher... Cancel the service until you do have one!
That's as much advice as anyone here can give you. Nobody here can discuss your 'Kodi' comment because it's in breech of forum policy, not to mention illegal.
Cheers
11-04-2017 23:31
If there is no option to 'disable auto renew' why have i been informed by a chat moderator that she has disabled my auto renew to avoid me being charged for a monthly entertainment pass that i didnt sign up for in the first place either for the free trial or subsciption.
Isnt it enought Nowtv that you automatically charge for passes after the free trial unless the recipient logs into their account to cancel the 'subcription' they didnt agree to with about 5 days advance notice and with no option to disable future renewals but you are automatically giving people free trials when they dont even want one or signed up for one. I was sent an email out of the blue announcing I had been given a free trial implying it was a 'reward' for taking out a sky sports pass.
I was advised by the chat help to switch off the automatic renewal! When i said i didnt have access to the account she said she had done it for me then kept repeating that i wont be charged for free trials until they ended so not to worry and 'smile'😲When I finally sorted out how to get help and amended my account its taken the best part of one of my few free evenings. Its discraceful marketing to impose a free trial for entertainment/cinema on someone who set up an account to buy a 24 hr sports pass and then rub their noses in it by making it impossible to contact anyone by phone (nowtv help phonelines only for broadband customers!) and subsequently informing them nowtv will be using those same bank details to start charging now the trials running out unless i cancel. Not only that but as there is no auto renew disabler, so I will have to go through the whole thing if i activate any other kind of pass in the future. As the cancellation email says to restart your free trial activate ANY of the nowtv passes. If i wanted a free trial for entertainment or cinema, i would have asked for one! I signed up to watch 2 football matches is all.
11-04-2017 23:37
And in response To your post at 9.57 Champion vis a vis point 2
How on earth are you supposed to cancel your free trial before it even starts if you are only informed by email that you have one thats already started and of which you had no prior knowledge. Does this clause have any teeth at all?!