Hi I ordered a now TV stick on the 4th January and I still have not received it i have checked the royal mail and all it says is they know the item is going to them still wait how much longer should I wait.
Same thing happened to me, yet I got an email from now TV for delivery feedback claiming it's just been delivered on the 11th Jan! Yet when I checked parcel force tracking, it's apparently still waiting for parcel on Sunday 6th Jan. But keep thinking it's been delivered elsewhere and someone else is using it.
Go to live chat and tell them you haven't received your nowtv stick yet, where they can look into this for you further.
Link below to live chat.