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Emma852
Advocate

No delivery received.

Hi I ordered a now TV stick on the 4th January and I still have not received it i have checked the royal mail and all it says is they know the item is going to them still wait how much longer should I wait. 

4 Replies
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Fatoomd
Advocate

Re: No delivery received.

Same thing happened to me, yet I got an email from now TV for delivery feedback claiming it's just been delivered on the 11th Jan! Yet when I checked parcel force tracking, it's apparently still waiting for parcel on Sunday 6th Jan. But keep thinking it's been delivered elsewhere and someone else is using it.

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schnapps Legend 5
Legend 5

Re: No delivery received.

Hi @Emma852 @Fatoomd

Go to live chat and tell them you haven't received your nowtv stick yet, where they can look into this for you further.

Link below to live chat.

https://help.nowtv.com/contact-us/managing-my-devices

Fatoomd
Advocate

Re: No delivery received.

Thanks for the link. Sent them a message and fingers crossed I hear
something soon. Cheers
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Emma852
Advocate

Re: No delivery received.

All sorted know had to reorder it the team were very helpful didn't charge me for it again it came the other day 

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