16-03-2016 24:04
Dear Forum Members
I was trying to look at BBC News for a particular topic when, after clicking the channel/app, the opening BBC screen got stuck on the splash page. I exited, by pressing the home button on the remote, tried the BBC News channel/app again, and again got stuck on the opening splash page.
However, I found that BBC's iPlayer still works perfectly.
I gave up on BBC News and clicked on the Fox News channel/app, it loaded up without any problems then, after selecting a news article icon, I found that the news article would not load. The loading process started but then suddenly stopped before it could completely load. I tried a few other news article icons and got exactly the same results, i.e. the article started to load but suddenly stopped before completion.
I have not taken any action to find a local fix for the news channels/apps problem because they have probably been updated by their producers and are now somewhat incompatible with the white box.
Unless there is another more plausible explanation.
UK Bob
16-03-2016 16:49
Hi @ukbobboy
Thanks for posting, sorry to hear you're having issues with some of the apps. Are you having any issues with the NOW TV app also? Can you try deleting the app and re-installing any of the apps that you're having problems with. If that still fails then please try rebooting the box and the router and let us know how you get on.
Cheers
Ranj
NOW TV Team
16-03-2016 21:33 - edited 16-03-2016 21:34
Hello @Anonymous User. Do you know if there is an update for the fitness app on the homepage? I'm sure it's been mentioned on here before where the app is all broken.
16-03-2016 22:51
@Anonymous User
Hi Ranj-S
Thanks for responding to my posting but, to tell you the truth, I more interested in reporting the problems and how I found out about them rather than, at this moment, taking any active action in trying to find a fix.
You see, I am still enjoying using my Now TV white box and the loss of the two news channels is nothing more than a small inconvenience, which really has no affect on my current enjoyment.
You ask: "Are you having any issues with the NOW TV app also?".
Answer: I don't use the Now TV app, I used it initially when I first bought the box back in October 2014 but since then only twice.
Anyway, I have brought this problem to your attention which may help when you do a round up of reported channel/app problems in the future, for now I do not intend to take this further unless something more problematic occurs to my box.
Also, as your team is working on an update for the white box I'll wait until that is rolled out, and see how I'm affected by that, before doing any in-depth testing.
UK Bob
17-03-2016 12:10
Hi @ukbobboy
Thanks for getting back to us.
We really appreciate all your findings/feedback.
If you find anything else in future please don't hesitate to get back in touch with us 🙂
Cheers,
Rob
NOW TV Team
23-03-2016 23:20
@Anonymous User
Hi Rob-T
The two news channels I had problems with on 16th March, i.e. BBC News and Fox News, are now working properly and as expected.
I'm sure you guys did something behind the scenes, don't know what you did but whatever it was you have my thanks.
UK Bob
04-02-2019 17:36
Hi Ranj
Just saw that Bob was able to access the Fox News Channel app, but I can't find it on mine. Could you help me to locate? Also, are there any other news channels I can add except for the Sky News, BBC News and [possibly] Fox News apps?
Thanks,
I
05-02-2019 17:55
@Anonymous User
Hi L
Just seen your note about my problem, which occurred back in March 2016, about three years ago.
Since then, a lot of things have changed, e.g. don't know if Ranj still works at Now TV and not even sure if the Fox News app exist anymore. The only way you will know any of this is to access Now TV's app store by pressing the button labelled either Now TV Store or Sky Store on your remote control.
A word of warning, I no longer own a Now TV box nor a Now TV remote control, I now use a Roku 3 instead, so I am advising you based on my poor (addled) memory.
Anyway, I hope that I was able help.
UK Bob
05-02-2019 19:57
Hi @Anonymous User
The Fox News App was on both the NowTV and Roku platform in the past.
Haven't checked the App in a long time to be honest and noticed since your post that it has disappeared or been removed from both the Roku and NowTV Apps Store.
I will tag @Karl-F from the NowTV Team on here for an update with regards to this App because according to this information taken from the NowTV Help Centre it still says that the Fox News App is still available from the NowTV Apps Store.
http://web.static.nowtv.com/images/docs/apps-on-the-now-tv-box-stick-uk-jan-19.pdf