21-08-2015 11:11
04-09-2016 21:34
04-09-2016 21:34
04-09-2016 21:39
@Anonymous User For the white box? I find there is lag on all apps since that box is an old model. 🙂
You could try this to see if it helps:
http://help.nowtv.com/article/Other-app-not-working-NOW-TV-Box
10-09-2016 23:19 - edited 10-09-2016 23:20
22-10-2016 12:54
22-10-2016 21:04
@Anonymous User
Welcome to the forum.
There hasn't been any reports of the BBC app not working generally. You could try rebooting your broadband router to see if that helps.
If not, try deleting the app from your box by going to the My Apps section on the homescreen. Highlight the BBC iPlayer app but don't click OK to open it. Instead click the * button on the remote and choose remove app. Then add the app again by going to the App Store on the homescreen and clicking the BBC iPlayer to install it.
If you still have trouble you may need to contact BBC iPlayer help again.
23-10-2016 20:34
25-10-2016 17:35
Hi @Anonymous User,
There's a possibility if you're using a router other than the one that was supplied by your ISP that it could be have problems with iplayers setup?
As it's not our app we can only suggest resetting the box and re - adding the app. but you could try changing the channel settings on the router?
Thanks
Simon
NOW TV Team
10-02-2017 21:26
13-04-2017 23:48