18-03-2015 19:11 - edited 18-03-2015 19:14
I have looked but was unable to see any other posts with the same problem. I have had my box for about 17 months, however two nights ago, I turned my AV receiver over to my NOWTV Channel, only to find the NOWTV Logo With the pulsating Play button animation, this did not respond when I pressed the corresponding button on the remote. I then tried resetting the box including a hard reset and each time I then ran through the following:-
Constant white light for about 12 seconds with no response from the play button.
flashing white light for around 17 seconds, no response and then it responds and the "Lets get started" screen appears.
Press OK and go through the set up wireless network process (SKY, SR101 Modem), press "Connect" and get three green arrows.
Next comes the "Update available" which also seems to work and obtains 100%
Then back to the the NOWTV Logo With the pulsating Play animation, which still does not respond.
Solved! Go to Solution.
20-03-2015 14:50
Yep, working fine now for me, had to reload all my apps. Nice to see that you finally rolled back the software. I hope I can now go back from an Occasional Poster to a Never Poster.
13-07-2015 16:51
Hi @Anonymous User
Sorry about the delayed reply.
Can you tell me whether the issue is still ongoing?
Birgit
NOW TV Team
13-07-2015 22:14
14-07-2015 13:19 - edited 14-07-2015 13:43
Hi @Anonymous User
Very sorry to hear this. We'll send you an email shortly.
Cheers
Ranj
NOW TV Team
15-01-2016 14:23
18-01-2016 10:07
Hi @Anonymous User,
Thanks for getting in touch with us here at NOW TV.
Can you please let us know if you are still experiencing this issue?
Can you please remove all the cables from the box for a couple of minutes and try again?
Thanks,
Karl
NOW TV Team
18-10-2016 11:00
18-10-2016 11:09
@Anonymous User
Welcome to the forum.
NOW TV have identified an issue causing this and have posted a message about it here
http://community.nowtv.com/t5/NOW-TV-Service-Status/Now-TV-box-issues-18-10-2016/m-p/403208
I'd suggest going to that post and clicking Topic Options>Subscribe (you need to be signed in to do this) and then you should get an email when there is an update.
07-09-2017 14:11