18-03-2015 24:19
Now TV Box been working fine till tonight then suddenly stopped working.Tried restting by pushing in the pin to restore it sees my network I enter correct password it goes through cycle then tells me cannot connect?I have a Virgin Media Superhub and all other devices connect to it fine.One of the suggestions I have seen is to check for udates via settings but when you do a reset you cannot get to that screen if it does not connect to the network wireless?
Suggestions would be areciated.
Solved! Go to Solution.
18-03-2015 5:42
@Anonymous User it might be a bug with the latest firmware, however the temporary fix requires you making a change in the router. If you know how to log in to it you need to change the channel it uses from Auto, 12 or 13 to anything else (1, 6 and 11 are the recommended ones).
If you have no idea about changing settings on your router this guide from Virgin should help.
05-11-2015 17:12
02-02-2016 19:39
I've had the same problem too. It was working fine then all of a sudden it stopped working and I couldn't pick up a signal. Has this happened to anyone else or is it just me and I have a faculty box? Thanks in advance, Heather
02-02-2016 21:11 - edited 02-02-2016 21:11
Hi @Anonymous User
Thanks for posting, sorry to hear you've had issues with your box. What happens when you try to view NOW TV? When does the issues start. When you put the box on or when you click on the app?
Can you try a hard rest on the box for me. Also reboot your router.
Cheers
Ranj
NOW TV Team
07-05-2016 9:01
Havnt used my box until last week (new game of thrones series) & surprise my wee box is not working, green light at the front is flashing (after doing the reset thing) has anyone got any ideas how to fix this wee prob ???
07-05-2016 10:04
@Anonymous User
Well C, if it is still under guarantee then change it, if it is not (and that is most likely) then you will probably have to get a new one, simply because there are no replaceable or repairable parts.
Something else you might want to know, some electronic equipment, especially the small ones, if you don't use them regularly they have a tendency to (just) stop working.
Finally, the white box OS has just been updated this may have had an unknown, but unlikely, affect on your system.
UK Bob
20-05-2016 14:04
Why has my now to box suddenly stopped working? Was fine last night come in from work to watch to and it's not letting me do anything it keeps going off it loads ion the main purple and orange starting up screen lets me type my wifi in sometimes then just tuns off? Any ideas? I've tried the reset button but that's not helped!
20-05-2016 15:04
Hey @Anonymous User
Sorry to hear that your box is stuck on a loop.
If you manage to get your box to stay on long enough then maybe try a forced software update.
However if that doesn't work a hard reset could work, failing that a new box may be required 😞
Andy
21-05-2016 11:20
21-05-2016 11:23
@Anonymous User Is your box under warranty? 🙂
09-06-2016 17:58