18-03-2015 24:19
Now TV Box been working fine till tonight then suddenly stopped working.Tried restting by pushing in the pin to restore it sees my network I enter correct password it goes through cycle then tells me cannot connect?I have a Virgin Media Superhub and all other devices connect to it fine.One of the suggestions I have seen is to check for udates via settings but when you do a reset you cannot get to that screen if it does not connect to the network wireless?
Suggestions would be areciated.
Solved! Go to Solution.
18-03-2015 5:42
@Anonymous User it might be a bug with the latest firmware, however the temporary fix requires you making a change in the router. If you know how to log in to it you need to change the channel it uses from Auto, 12 or 13 to anything else (1, 6 and 11 are the recommended ones).
If you have no idea about changing settings on your router this guide from Virgin should help.
18-10-2016 15:57 - edited 18-10-2016 15:59
@Anonymous User hello 🙂
There is an issue at the moment with the boxes.
http://community.nowtv.com/t5/NOW-TV-Service-Status/NOW-TV-box-issues-18-10-2016/m-p/403208#M353
18-10-2016 14:27
18-10-2016 14:30
@Anonymous User
Welcome to the forum.
It's not a problem at your end, NOW TV have identified an issue causing this and have posted a message about it here
http://community.nowtv.com/t5/NOW-TV-Service-Status/Now-TV-box-issues-18-10-2016/m-p/403208
I'd suggest going to that post and clicking Topic Options>Subscribe (you need to be signed in to do this) and then you should get an email when there is an update.
For anyone else reading this, I'd suggest not doing a factory reset, just wait until we get an update from NOW TV.
18-10-2016 14:31
@Anonymous User Hello 🙂
There is an issue at the minute involving the boxes.
See here for more info:
http://community.nowtv.com/t5/NOW-TV-Service-Status/Now-TV-box-issues-18-10-2016/m-p/403208#M353
07-11-2016 11:26
My NowTv White Box kept failing to connect then failed to system update as you say tech will email???tried the link on here says ii do not have the privallage for this???????
IT SEEMS TO ME LOOKING ACROSS ALL THE COMMENTS THAT THERE SEEMS TO BE A PROBLEM WITH THE BOXES HOow do you get a replacement AND WILL IT WORK
05-12-2016 16:19
Hi @Anonymous User@Anonymous User
Sorry to hear your boxes are having some issues.
Would you be able to let us know if the issue has been resolved for you ?
Thanks
Andy
05-12-2016 16:33
18-10-2016 14:51
18-10-2016 16:26
Hello, this has happened to me... is yours fixed yet?
18-10-2016 17:11