25-11-2014 17:29
I recently bought a brand new box with a two months movie pass inside.
I sign in and applied for the free month movie trial. Then I was trying to apply the pass a few times but I get erorr mesage.
What to do now. I can't use my pass
01-04-2015 19:44
@Anonymous User the codes can be tricky to read. Take care with "I" as it could be an uppercase i or the number 1. Also 5 and S and 0 and O.
If you are still stuck visit
http://help.nowtv.com/article/Code-not-valid
and from there you can Contact NOW TV on Live Chat and they should be able to confirm the correct code.
02-04-2015 15:49
Hi @Anonymous User
Thank you for posting. I am sorry for the post. I will send you an e-mail very shortly as this is an account related query. Keep an eye out on your account.
Thanks
Ranj
NOW TV Team
31-08-2015 21:07
Hi all i have had the same problem i recived a now tv movie 2 pass from game and i have tried the code as may ways i can and its not vaid
01-09-2015 12:15
Hi @Anonymous User
I'll send you an email to get this looked into.
Birgit
NOW TV Team
01-09-2015 19:34
I have bought two white boxes we have full sky package , a real pain to sign up now the voucher codes do not work , driving me mad
02-09-2015 13:47
Hi @Anonymous User
Thanks for your post.
Have you completed the account sign up? You can do that by following this link here. While you do that, you can also apply the Sky Sports code 🙂
Birgit
NOW TV Team
13-09-2015 21:53
I bought a second NowTV box and scratched off the panel on the included 2 month movies pass and the voucher code is blank 😞
15-09-2015 15:32
Hi @Anonymous User,
Thanks for getting in touch.
Can you please upload a picture of your scratched code?
We'll then be able to look into this further for you.
Thanks,
Karl
NOW TV Team
15-09-2015 16:12
Hello there Ihave been paying my monthly subscription since January 2015,for the NOW tv (WHITE BOX),I have received an e mail from NOW accounts,to say that my monthly subscription had not been made,so i checked with my bank,they said it had not been requested,so i sent an email to NOWtv (no reply as yet)to say i had not cancelled,nor my bank.But despite a phone call to NOW tv help,still not resolved the problem.Also impossible to get chatline.
@Karl-F wrote:Hi @Anonymous User,
Thanks for getting in touch.
Can you please upload a picture of your scratched code?
We'll then be able to look into this further for you.
Thanks,
Karl
NOW TV Team
15-09-2015 17:06
@Anonymous User payments are takeb by card not direct debit. I'm guessing your card either expired or was lost. You can update it here https://watch.nowtv.com/account/cardDetails and then restart the passes you want.