12-01-2016 16:36
12-01-2016 17:18
Hi @Anonymous User
Thanks for your post and sorry to hear that 😞
Did you redeem the pass before using the Box? If you're not sure, you can check the details under your account and redeem the pass again if needed.
Please let us know if you have successfully redeemed the pass and still are unable to access content.
Birgit
NOW TV Team
14-01-2016 10:31
14-01-2016 10:33
@Anonymous User is the username within the My Account section of the NOW TV app on your box the same as the username within the My Account section of this website?
14-01-2016 10:53
14-01-2016 10:56