My now tv box cant connect to my local network

[Alex089]

I can now view the programmes and catch up on the iPad due to the update, but I also still can not get the now tv box to work, I also have a virgin media router, and have rebooted both the now tv box and my router, and I also still keep getting the error message that my password is incorrect.

Do you have any advice?

Alex

[Daz_S]

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@Alex089 wrote:
I can now view the programmes and catch up on the iPad due to the update, but I also still can not get the now tv box to work, I also have a virgin media router, and have rebooted both the now tv box and my router, and I also still keep getting the error message that my password is incorrect.

Do you have any advice?

Alex

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Are you 100% sure you're trying to connect to your SSID and also using the wireless password?

Some users can sometimes select the WPS pin in error.

If you're using the right connection details the other factor is the distance from your router. If possible try moving it around 8 inches away and then see.

[bluestormblood1]

Sorry, don't know but usually it's something simple that has been
overlooked or not done properly. Start at the beginning as if its new. If
your router is working with wifi without the nowtv box and can connect
with, say your phone then nothing big is required to set up the nowtv box.
Thats what I did and setup a guest channel on the virgin box and it worked.
Sorry I'm not a expert and only found this out by chance.

[lex82]

I've tried the secret page and disabled pings, reset my BT home hub2 box, done a factory reset on my now TV box, checked my password and after 3 days still can't get on! So frustrating!

[Karl-F]

Hi Lex82, 

Sorry for any inconvenience this has caused. 

Can you please try the steps found here. 

If you still encounter issues please get back in touch, so we can look into this further. 

Thanks, 

Karl

[lex82]

Hi as my now TV box can't connect to my local network it's unable to update. I tried this also earlier.

[Stephen-L]

Hi Lex82,

Sorry to hear that you're still experiencing this problem.

Could you please come and talk to us on live chat so we can offer some more troubleshooting for your NOW TV Box.

Simply click here and fill out the two dropdown menus to access live chat.  

Kindest,

Steve

NOW TV Team

[Daz_S]

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lex82 wrote:snipped
reset my BT home hub2 box

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Was that via a 20 second press of the reset button?

If it wasn't and you still have issues, you could try this. It will restore the hub to a BNIB state, removing ALL user made settings, but does often cure a known issue with the home hub 2.

Also, setting the DHCP lease time, via the hub settings, can help prevent the hub locking new devices out. There is also the option of opting out of BTWiFi if you don't use it as this can clog the HH2 too.

[Hazelroberts1]

Its connecting to my wireless network

but its not connecting to my local network.

what do I do? Please help.

[Daz_S]

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@Hazelroberts1 wrote:

Its connecting to my wireless network

but its not connecting to my local network.

what do I do? Please help.

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Hi,

What are you trying to achieve?

If you're trying to stream content to other devices, then this won't work this way.

If you find the IP address of the NOW TV box, via the box menu or via the router, type it in to a browser page, do you see a Roku Plugin Installation page?