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Phlomis
Advocate

Re: My now tv box cant connect to my local network

Problem solved. It didn't want the password. Stupid m/c. It wanted the Wireless Key.

Now I am in but locked on a page showingOn Demand and no key on the handset does anything. What a stupid system and a waste of my money.

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Daz_S
Elite 2

Re: My now tv box cant connect to my local network


@moabon wrote:

One thing you might be able to try is to change the settings as suggested above by @Rich-L : changing the wireless channel to 6 (or Automatic if it is set to a different number) and possibly changing the security to WPA. (It's a good idea to be set to WPA anyway, since it's much more secure.)

 

Manually selecting a channel on these hubs is always a good idea IMHO as it turns off Smart Wifi.

Also, WPA2 is more secure than WPA, but either can still be cracked with the right software - having said that not many hackers out there would want to hack in to a residential connection.

On the subject of channel selection, channels 1, 6 or 11 are the ones to aim for to avoid wifi overlap.

 

To do this on a Home Hub, I believe you do the following:

 

1) In a browser go to: http://bthomehub.home

2) Click on Advanced Settings and log in with the password. (Either you will have set this, or it will be displayed on the base or back of the Home Hub 2 machine.)

3) Click on Wireless and you should see a screen that allows you to set the security and the channel.

4) Once you've changed these, click Apply.

 

Certainly, those are the steps I saw on my HH3 and currently see on my HH4. With any luck, one of those two changes will fix things!

 

@moabon  Should you ever have any issues with your home hub, give us a shout;)



@Phlomis wrote:
Problem solved. It didn't want the password. Stupid m/c. It wanted the Wireless Key.

Now I am in but locked on a page showingOn Demand and no key on the handset does anything. What a stupid system and a waste of my money.
Glad to hear it was a simple soluti



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Android - NOW TV puck - PS3 - Xbox 360
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Daz_S
Elite 2

Re: My now tv box cant connect to my local network

Phlomis wrote:
Problem solved. It didn't want the password. Stupid m/c. It wanted the Wireless Key.

Now I am in but locked on a page showingOn Demand and no key on the handset does anything. What a stupid system and a waste of my money.

 

Glad to hear it was a simple soluti

 

edit. No idea where the rest of my reply went:o, but hey ho.

 

To continue. Glad to hear it was a simple solution of inputting the correct details. You're not the first and you'll not be the last one to do this;)

Regarding the locked page. Switch the box off and on, plus check the batteries are in good order. Are you still locked out?

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Android - NOW TV puck - PS3 - Xbox 360
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moabon
Scholar 2

Re: My now tv box cant connect to my local network

@Daz_S Thanks! I was unclear in my response - I meant WPA is much more secure than WEP! Smiley Happy

So far, I've thankfully not had any issues with my Home Hub 4.
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Daz_S
Elite 2

Re: My now tv box cant connect to my local network


@moabon wrote:
@Daz_S Thanks! I was unclear in my response - I meant WPA is much more secure than WEP! Smiley Happy

So far, I've thankfully not had any issues with my Home Hub 4.

No worries;)

Luckilly for us pour souls using a home hub we don't have to worry about WEP as such, as the hub defaults to WPA and WPA2 anyway:)

 

But that's where things can go wrong (note "can" and not will) as some devices don't seem to like having both encryptions as an option at the same time, nor do they like 'our' SSID on the 2.4Ghz spectrum, 'our' SSID on the 5Ghz spectrum and BT's ('there') SSID(s). I was able to show (with diagrams) what issues arose with just the BTWifi (formerly BTFon) filling the house:( and the impact this had on wifi interference and the range of 'our' SSID(s)

 

Simple things that, for example on the XBox360, cure these issues is to rename the 5Ghz SSID with either a totally different SSID or a simple change to the SSID (adding -5Ghz to the end as another example).

 

There are many more changes that can be made too:)

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Android - NOW TV puck - PS3 - Xbox 360
Alex089
Advocate

Re: My now tv box cant connect to my local network

I have purchased a now tv top box today and have tried to connect to the wifi and an error occurs saying the password is incorrect, I have checked on my ipad and laptop and it is correct. I have carried out the process of pushing the home button 5 times, fast forward, play, rewind, play. When I got to that screen I had 2 green bars, with good signal, but my IP address is all zeros. I have now downloaded the ipad app as I have given up with the tv box itself, and I keep getting an error message number 5. Can someone please help me..
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Re: My now tv box cant connect to my local network

The error 5 is unrelated to your other problem. Now TV and Sky Go and the BBC iPlayer have all been affected today on the iPhone and iPad apps. The problem is known about and being addressed.

 

reboot your router and then try the box again ....

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Sabrina-M
NOW TV Team (Retired)

Re: My now tv box cant connect to my local network

Hey Alex089,

 

Sorry to hear you're having trouble connecting your NOW TV Box to your Local Network.

 

As StuartRogerson's suggested, try rebooting your router but also reset your NOW TV Box.

 

Hopefully this should rectify the problem.

 

Thanks,

 

Sabrina

NOW TV Team

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Slinc1914
Advocate

Re: My now tv box cant connect to my local network

I have tried all the suggestions on Community chat and no joy......its still not recognizing my local network.

 

What else is there to try NOWTV team?

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Rich-L
Elite 2

Re: My now tv box cant connect to my local network

Hi Slinc1914,

 

Sorry to hear you are experiencing this problem.

 

Can you tell us what broadband provider you are with?

 

We look forward to your reply.

 

Kindest regards,

 

Rich-L

The NOW TV Team

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