cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

My now tv box cant connect to my local network

The light just comes up red when trying to connect and then fails. Is it a problem that its a virgin media router? I have the password right and it does connect to the router just not to the local network help.
1 ACCEPTED SOLUTION
Anonymous User
Not applicable

Lots of people have experienced problems with Virgin Hubs
Others report that this will work :
Try pressing the HOME button on the remote 5 times followed by one press of FF,PLAY, REW, PLAY and finally FF.



You should now be in the hidden menu where you can scroll down to deselect 'enable network pings' box at bottom of screen.

Then move blue line down to Back and select - it should then connect and work ok with Virgin Superhub.

View solution in original post

257 REPLIES 257
Anonymous User
Not applicable

Thank you up and running

caseyb1993
Legend 5
Legend 5

@Anonymous User wrote:

Thank you up and running


Great to hear 😉

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Anonymous User
Not applicable

How do you disable pings pkease
schnapps
Legend 5
Legend 5

@Anonymous User

 

This link below should explain how to disable network pings on a nowtv box.

 

https://help.nowtv.com/article/error-code-014-now-tv-box

Anonymous User
Not applicable

Hi,

I have tried this, however my now tv box still cannot connect to the local network on my talk talk router
SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

Please confirm... Do you have a 'black' or 'white' NOW TV branded playback device?

Anonymous User
Not applicable

It works thank you
Anonymous User
Not applicable

I have new internet provider and box is not connecting to new provider 


@Anonymous User wrote:
The light just comes up red when trying to connect and then fails. Is it a problem that its a virgin media router? I have the password right and it does connect to the router just not to the local network help.

I am not with virgin media any more