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Occasional Poster
Posts: 2
Registered: ‎23-06-2016

Re: My now tv box cant connect to my local network

This isn't working for me, what can I do?
Occasional Poster
Posts: 2
Registered: ‎23-06-2016

Connecting to wifi but now tv

I can connect to wifi but not local network, this won't let me use now TV, what can I do?
Champion 4
Posts: 8,396
Registered: ‎31-12-2013

Re: Connecting to wifi but now tv

Hi @Taurennn,

 

First things first. Can you please confirm the make an model of your NOW TV playback device?

 

Is it the NOW TV 'white' (Roku LT) box? Which looks like this: -

 

Is it the NOW TV 'black' (4200SK - Roku 3) box? Which looks like this: -

 

Is it the NOW TV 'smart' (4500SK - NOW TV) box? Which looks like this: -

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Contributor 1
Posts: 10
Registered: ‎22-12-2013

Re: My now tv box cant connect to my local network

you need to enable the pings, to do this you need to go to settings and
enter a code by pressing buttons on your remote, which i dont have to hand,
so log into youtube and search enable pings on a NOW tv box, the short demo
film will give you the code, follow these easy steps, and within seconds
you should be able to enable/disable the pings on the settinggs menu, good
luck, hope this helps.

Occasional Poster
Posts: 2
Registered: ‎18-06-2017

Re: My now tv box cant connect to my local network

I tried this but it wouldn't let me deselect pings how do you do that please
Occasional Poster
Posts: 2
Registered: ‎18-06-2017

Re: My now tv box cant connect to my local network

How do you disable pings pkease
Elite 3
Posts: 4,097
Registered: ‎10-12-2014

Re: My now tv box cant connect to my local network

@Julie1960

 

This link below should explain how to disable network pings on a nowtv box.

 

https://help.nowtv.com/article/error-code-014-now-tv-box

Highlighted
Contributor 1
Posts: 10
Registered: ‎22-12-2013

Re: My now tv box cant connect to my local network

Have a look on youtube, type in how to enable/disenable pings on my Now TV
box, short video clip, jobs a good un. good luck.

First Poster
Posts: 1
Registered: ‎21-06-2013

Re: My now tv box cant connect to my local network

Thank you up and running

Elite 3
Posts: 4,172
Registered: ‎17-04-2015

Re: My now tv box cant connect to my local network


Sarah3739 wrote:

Thank you up and running


Great to hear Smiley Wink

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? :-)