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Anonymous User
Not applicable

My now tv box cant connect to my local network

The light just comes up red when trying to connect and then fails. Is it a problem that its a virgin media router? I have the password right and it does connect to the router just not to the local network help.
1 ACCEPTED SOLUTION
Anonymous User
Not applicable

Lots of people have experienced problems with Virgin Hubs
Others report that this will work :
Try pressing the HOME button on the remote 5 times followed by one press of FF,PLAY, REW, PLAY and finally FF.



You should now be in the hidden menu where you can scroll down to deselect 'enable network pings' box at bottom of screen.

Then move blue line down to Back and select - it should then connect and work ok with Virgin Superhub.

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257 REPLIES 257
Anonymous User
Not applicable

Got secret screen up purple and back can change settimg will not sroll down is platform secret screen
Anonymous User
Not applicable
if you go onto youtube and look for a clip how to enable/diable pings on
NOW TV box and follow the instructions, which are quite straight forward,
this will solve your conection problem.
regard's
Mark
Anonymous User
Not applicable
if you go onto youtube and look for a clip how to enable/diable pings on
NOW TV box and follow the instructions, which are quite straight forward,
this will solve your conection problem.
regard's
Mark
Anonymous User
Not applicable

Thanks, worked a treat, had to do it a couple of times cos I wasn't doing the sequence quick enough but all up & running now, thankyou!!
Anonymous User
Not applicable

This isn't working for me, what can I do?
Anonymous User
Not applicable
you need to enable the pings, to do this you need to go to settings and
enter a code by pressing buttons on your remote, which i dont have to hand,
so log into youtube and search enable pings on a NOW tv box, the short demo
film will give you the code, follow these easy steps, and within seconds
you should be able to enable/disable the pings on the settinggs menu, good
luck, hope this helps.

Anonymous User
Not applicable

I can connect to wifi but not local network, this won't let me use now TV, what can I do?
SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

First things first. Can you please confirm the make an model of your NOW TV playback device?

 

Is it the NOW TV 'white' (Roku LT) box? Which looks like this: -

white.png

 

Is it the NOW TV 'black' (4200SK - Roku 3) box? Which looks like this: -

black.jpg

 

Is it the NOW TV 'smart' (4500SK - NOW TV) box? Which looks like this: -

product-img-smartbox_v4

 

Cheers

Anonymous User
Not applicable

I tried this but it wouldn't let me deselect pings how do you do that please
Anonymous User
Not applicable
Have a look on youtube, type in how to enable/disenable pings on my Now TV
box, short video clip, jobs a good un. good luck.