When setting up, I get as far as the the green light for Wi-fi, and then red for network connection, before getting the 014 error message At what point do I do the following:
When I get the error message, or at the start before being asked 'what language' I want to have etc?
It doesn't matter, just make sure you press the keys in pretty quick succession and it will take you to a screen where you can disable pings. Which ISP are you with btw
Hope this helps
Managed to disable pings (whatever they are) but still no connection to network
I have a Virgin superhub 2 amd from lots of posts in the forum,,,,,,having Virgin seems to pose a problem when setting up.
Do you know what i can do next to try and get things working?
Try disabling pings which you'll have now done & enable guest mode & wifi set frequency to 2.4Ghz
Yes, the white box does seem to have problems connecting to Virgin Superhubs unfortunately.
Hopefully that should sort it.
@blwindy you need to open the webpage for the router http://192.168.0.1/ the sign in details will be on the base of your hub. You will then be able to set various guest profiles. I personally find 5ghz better for devices like Now box. Mind you I have never yet had error 014 or similar come up on any of my devices.