07-11-2013 11:54
Solved! Go to Solution.
07-11-2013 13:01 - edited 07-11-2013 13:01
17-04-2014 23:20
The error 5 is unrelated to your other problem. Now TV and Sky Go and the BBC iPlayer have all been affected today on the iPhone and iPad apps. The problem is known about and being addressed.
reboot your router and then try the box again ....
18-04-2014 10:31
Hey Alex089,
Sorry to hear you're having trouble connecting your NOW TV Box to your Local Network.
As StuartRogerson's suggested, try rebooting your router but also reset your NOW TV Box.
Hopefully this should rectify the problem.
Thanks,
Sabrina
NOW TV Team
23-04-2014 16:26
23-04-2014 18:19
Hi Lex82,
Sorry for any inconvenience this has caused.
Can you please try the steps found here.
If you still encounter issues please get back in touch, so we can look into this further.
Thanks,
Karl
23-04-2014 18:33
24-04-2014 14:55
Hi Lex82,
Sorry to hear that you're still experiencing this problem.
Could you please come and talk to us on live chat so we can offer some more troubleshooting for your NOW TV Box.
Simply click here and fill out the two dropdown menus to access live chat.
Kindest,
Steve
NOW TV Team
25-04-2014 22:44
lex82 wrote:snipped
reset my BT home hub2 box
Was that via a 20 second press of the reset button?
If it wasn't and you still have issues, you could try this. It will restore the hub to a BNIB state, removing ALL user made settings, but does often cure a known issue with the home hub 2.
Also, setting the DHCP lease time, via the hub settings, can help prevent the hub locking new devices out. There is also the option of opting out of BTWiFi if you don't use it as this can clog the HH2 too.
12-05-2014 19:35
Hi, am having the same issue. been on the phone to virgin media for over an hour. set up a now tv wireless network all of its own!
followed ALL the advice on this thread. Am now on my SECOND now tv box and loosing the will to continue with this peice of crap.
CAN SOMEONE PLEASE GET THIS THING TO WORK!!!! have followed all instructions on the emailed help as well!! so not very happy!!
Louise
12-05-2014 19:47
Hey Irv2307,
Really sorry to hear about the experience you've had trying to set up your NOW TV BOX
We are aware that some users have trouble connecting to Virgin Wireless routers, but often the steps found here and here will allow you to connect and start viewing.
Have you already tried both of these solutions?
Kindest
Steve
NOW TV Team
12-05-2014 20:06
As i said in my post, ive tried EVERYTHING and still nothings working