07-11-2013 11:54
Solved! Go to Solution.
07-11-2013 13:01 - edited 07-11-2013 13:01
19-04-2014 20:28
10-02-2014 12:20
Hi. I purchased a now tv box package saturday morning (inc 1 x sky sports day pass).
I attempted to set this up yesterday morning but have problems connecting the box to my internet. The virgin hub is on, the internet signal strength is 5 bars, the internet password is correct and I have 'double checked' the password for my own benefit by disconnecting other devices and reconnecting them to wifi.
For some reason it says 'can't connect to your wireless network' (error code 014). I contacted NOW TV yesterday who were helpful and advised me to go to the 'secret platform page' by pressing numerous buttons. I done this and disabled/enabled network pings at least 20 times. Still get the same message, was also advised to view something on laptop/pc first but at first I was reluctant to do it as it would use my 'sky sports voucher' up.
Anyway, after a while I decided I had to try it so I logged onto my laptop and onto my NOW TV account, USED my sky sports day pass voucher and yeah it works fine on the laptop.
After an hour I tried the NOW TV box again, SAME message of 014 !!
1) I need to know how to resolve the issue, the only thing I think it can be now is the NOW TV box unit as my internet is spot on with every other device (laptop, mobile phone, console, wifes mobile).
2) I used my 'sky sports' voucher for approx 1 hour of viewing. What a waste.
Please help ?
10-02-2014 12:42
Hi Bri81,
Thanks for getting in touch with your post. Sorry tohear that you're having issues with the service.
Please check out this post which should resolve the ongoing issue.
I hope that this helps.
Regards,
Michael
NOW TV Team
10-02-2014 12:54
10-02-2014 13:20
Hi, i've tried this but it still does not work ? The signal strength of the internet is 5 bars on the front screen and when you go into the 'secret screen' 5 x home, ff etc etc the signal is still strong in green.
For some reason its still not connecting properly.
Out of the 3 stages
- Connecting to wireless network sometimes goes green and then moves onto the next stage, it also sometimes goes red
- connecting to your local network never goes red or green as at this point i'm thrown out to the error message 014
- connecting to the internet never goes red/green.
I honestly think it must be the box itself now
10-02-2014 13:25
Hi Bri81,
Thanks for getting in touch with your post, sorry to hear that you're still having issues with the service.
As this is an account related query, I am going to send you a private message shortly.
I hope that this helps.
Regards,
Michael
NOW TV Team
10-02-2014 13:48
22-02-2014 7:54
I am using a router with WPA Wireless Security. All devices must be configured with the same settings as the router. How do I program the NOWTV Box with the WPA Shared Key? The router is a Linksys WRT54GL.
24-02-2014 15:55
Hi geoffreys3,
All you need to do is connect your box to the mains and your TV, then follow the setup steps. At one point, you'll be asked to connect to a wireless network. When you reach that step, just select your network and enter your WPA Key as the password.
If you need any more assistance, give me a shout.
Thanks,
Tom
26-02-2014 9:19
Thank you - works fine.
Geoffreys3