07-11-2013 11:54
Solved! Go to Solution.
07-11-2013 13:01 - edited 07-11-2013 13:01
15-12-2015 18:43
Sorry to hear this @Anonymous User.
Can you please let me know who your internet provider is and the make and model of your router?
Have you tried changing the wireless channel on your router?
We look forward to hearing from you so we can look into this further for you.
Thanks,
Karl
NOW TV Team
30-03-2016 19:16
That's brilliant, finally got me up and running, thank you
02-01-2014 12:26
Hi guys,
I have tried all the advised fixes ie, going to the Platform Secret Screen and disable network pings and switching of my router. But I still can get to connect to my Local Network. Any more suggestions?
02-01-2014 12:38
@Anonymous User can you let us know what specific network you're trying to connect to please?
Char
NOW TV Team
Happy 2014
03-01-2014 14:36
03-01-2014 14:46
@Anonymous User can I ask what network you are trying to connect to specifically please?
Thanks a lot.
Char
NOW TV Team
03-01-2014 15:55
03-01-2014 16:25
Hi Phylis24,
Thanks for your reply. In order to connect your NOW TV Box to your Virgin network, please do the following by pressing the buttons on your NOW TV box remote control in quick succession:
If the above is done correctly, you’ll see a new screen pop up called ‘Platform Secret Screen’ which will display two green bars and four further options. Please select ‘Disable Network Pings’ from the list of available options.
Once you’ve done this, simply click back on your remote control until you reach the connection setup page, and attempt to connect to a network.
Kind regards,
Aylin
NOW TV Team
03-07-2014 9:22
hi i have same problem i have just had virgin super hub 2 put in and have tryed all these steps and still cant get connected
03-07-2014 10:18