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Anonymous User
Not applicable

‎07-11-2013 11:54

My now tv box cant connect to my local network

The light just comes up red when trying to connect and then fails. Is it a problem that its a virgin media router? I have the password right and it does connect to the router just not to the local network help.
1 ACCEPTED SOLUTION
Anonymous User
Not applicable

‎07-11-2013 13:01 - edited ‎07-11-2013 13:01

Lots of people have experienced problems with Virgin Hubs
Others report that this will work :
Try pressing the HOME button on the remote 5 times followed by one press of FF,PLAY, REW, PLAY and finally FF.



You should now be in the hidden menu where you can scroll down to deselect 'enable network pings' box at bottom of screen.

Then move blue line down to Back and select - it should then connect and work ok with Virgin Superhub.

View solution in original post

257 REPLIES 257
Karl-F
Community Manager
Community Manager

‎15-12-2015 18:43

In response to Anonymous User's comment

Sorry to hear this @Anonymous User. 

 

Can you please let me know who your internet provider is and the make and model of your router? 

 

Have you tried changing the wireless channel on your router? 

 

We look forward to hearing from you so we can look into this further for you. 

 

Thanks, 

 

Karl

NOW TV Team

0
Anonymous User
Not applicable

‎30-03-2016 19:16

In response to Anonymous User's comment

That's brilliant, finally got me up and running, thank you

0
Anonymous User
Not applicable

‎02-01-2014 12:26

In response to Anonymous User's comment

Hi guys,

I have tried all the advised fixes ie, going to the Platform Secret Screen and disable network pings and switching of my router.  But I still can get to connect to my Local Network.  Any more suggestions?

0
Anonymous User
Not applicable

‎02-01-2014 12:38

In response to Anonymous User's comment

@Anonymous User can you let us know what specific network you're trying to connect to please?

 

Char

NOW TV Team

 

Happy 2014 Smiley Happy

0
Anonymous User
Not applicable

‎03-01-2014 14:36

In response to Anonymous User's comment
I have also tried all of the steps following the instructions on this thread but I am still getting a red local area light please can you help!!?
0
Anonymous User
Not applicable

‎03-01-2014 14:46

In response to Anonymous User's comment

@Anonymous User can I ask what network you are trying to connect to specifically please?

 

Thanks a lot.

 

Char

NOW TV Team

0
Anonymous User
Not applicable

‎03-01-2014 15:55

In response to Anonymous User's comment
Virgin thanks for the quick reply
0
Anonymous User
Not applicable

‎03-01-2014 16:25

In response to Anonymous User's comment

Hi Phylis24,

 

Thanks for your reply. In order to connect your NOW TV Box to your Virgin network, please do the following by pressing the buttons on your NOW TV box remote control in quick succession:

 

  1. Home (x5)
  2. Fast Forward
  3. Play
  4. Rewind
  5. Play
  6. Fast Forward

 
If the above is done correctly, you’ll see a new screen pop up called ‘Platform Secret Screen’ which will display two green bars and four further options. Please select ‘Disable Network Pings’ from the list of available options.
 
Once you’ve done this, simply click back on your remote control until you reach the connection setup page, and attempt to connect to a network. 

 

Kind regards,

 

Aylin

NOW TV Team

Anonymous User
Not applicable

‎03-07-2014 9:22

In response to Anonymous User's comment

hi i have same problem i have just had virgin super hub 2 put in and have tryed all these steps and still cant get connected 

0
Anonymous User
Not applicable

‎03-07-2014 10:18

In response to Anonymous User's comment
That's because the box is a crock of crap with virgin media. I've had 3 boxes and same ######. Returned all of them

And all I get from now tv moronic customer services is same crap. No one will call you or any decent help. I've complained to OfCom about it

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