cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Dannyhem
Newbie

My now tv box cant connect to my local network

The light just comes up red when trying to connect and then fails. Is it a problem that its a virgin media router? I have the password right and it does connect to the router just not to the local network help.
1 Solution

Accepted Solutions

Re: My now tv box cant connect to my local network

Lots of people have experienced problems with Virgin Hubs
Others report that this will work :
Try pressing the HOME button on the remote 5 times followed by one press of FF,PLAY, REW, PLAY and finally FF.



You should now be in the hidden menu where you can scroll down to deselect 'enable network pings' box at bottom of screen.

Then move blue line down to Back and select - it should then connect and work ok with Virgin Superhub.
_________________________________________________________________
If my post has been helpful you can always give some Kudos
Or visit my website @ kafkasworld.com

View solution in original post

257 Replies
Char-A
NOW TV Team (Retired)

Re: My now tv box cant connect to my local network

@Dannyhem are you trying to connect to a hotspot? 

The NOW TV Box will work with standard routers but not hotspots.

See this post for more information.

 

Char

NOW TV Team

Re: My now tv box cant connect to my local network

Lots of people have experienced problems with Virgin Hubs
Others report that this will work :
Try pressing the HOME button on the remote 5 times followed by one press of FF,PLAY, REW, PLAY and finally FF.



You should now be in the hidden menu where you can scroll down to deselect 'enable network pings' box at bottom of screen.

Then move blue line down to Back and select - it should then connect and work ok with Virgin Superhub.
_________________________________________________________________
If my post has been helpful you can always give some Kudos
Or visit my website @ kafkasworld.com

View solution in original post

lochriemarth
Advocate

Re: My now tv box cant connect to my local network

my now tv

 

0 Thanks
Reply
Char-A
NOW TV Team (Retired)

Re: My now tv box can't connect to my local network

@lochriemarth Not sure if you mis typed? If you're having the same issues please read above as we have some suggestions and information to help you.

 

Char

NOW TV Team

Dannyhem
Newbie

Re: My now tv box cant connect to my local network

Hi, this did not work. It will connect to my virgin router but not to the local network help!!!!

Re: My now tv box cant connect to my local network

I take it you mean this didn't work ?
You may see the error message 014, during the setup of your NOW TV box, when attempting to connect your NOW TV box to your wireless network.

To move past this message, you’ll need to complete the following sequence, by pressing the buttons on your NOW TV box remote control in quick succession:


Home. (x5)
Fast Forward.
Play.
Rewind.
Play.
Fast Forward.

If the above is done correctly, you’ll see a new screen pop up called ‘Platform Secret Screen’ which will display two green bars and four further options. Please select ‘Disable Network Pings’ from the list of available options.

Once you’ve done this, simply click back on your remote control until you reach the connection setup page, and attempt to connect to a network.
_________________________________________________________________
If my post has been helpful you can always give some Kudos
Or visit my website @ kafkasworld.com
Ian-Sweeney
Advocate

Re: My now tv box cant connect to my local network

I have the same problem. The NowTV shows a green light to indicate that it has connected to WiFi but then shows a red light when trying to connect to the local network.

0 Thanks
Reply

Re: My now tv box cant connect to my local network

Have you tried switching your router on and off?

_________________________________________________________________
If my post has been helpful you can always give some Kudos
Or visit my website @ kafkasworld.com
Aaron-S
NOW TV Team (Retired)

Re: My now tv box cant connect to my local network

Hi Ian-Sweeney,

 

Thanks for getting in contact.

 

A quick router reset may resolve your problems. However if you still receive the same issue, try the "disable network ping" steps located above and let us know if it works.

 

Regards,

 

Aaron

NOW TV Team