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Anonymous User
Not applicable

My now TV box has stopped working

  since 2 pm is displays this massege ( HDCP unauthorised. contentr disabled)

1 ACCEPTED SOLUTION
Anonymous User
Not applicable

please help to repaired this problem

View solution in original post

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Anonymous User
Not applicable

please help to repaired this problem

commanda6
Legend 5
Legend 5


@Anonymous User wrote:

  since 2 pm is displays this massege ( HDCP unauthorised. contentr disabled)


Hi @Anonymous User

 

Just to confirm your definitely using a white box?

 

Power the box down and unplug HDMI cable at both ends and then plug the cable back in again, then power the box backup and what some content. If you still get the same problem, then you will likely need to replace the HDMI cable that connects a box to your TV


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.