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Anonymous User
Not applicable

My cinema now tv is not working

My cinema now tv is not working
1 ACCEPTED SOLUTION
Anonymous User
Not applicable

I've even taken one back return, but it's happening to the new one, the I pad works but not the TV cinema but everything else is fine

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5 REPLIES 5
Anonymous User
Not applicable

My cinema now tv is not working
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

Any error message on screen is it only happening on the nowtv App or all Apps on the box ?

 

Maybe try these trouble shooting steps.

 

https://help.nowtv.com/article/Troubleshooting-steps-for-the-Roku-player

Anonymous User
Not applicable

I've even taken one back return, but it's happening to the new one, the I pad works but not the TV cinema but everything else is fine
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

When you say the nowtv cinema is not working, is it asking you to buy a pass, the page just loads with the spinning coloured circles, an error message pops up on screen or there is no movie content shown in the movie section on the nowtv App ?

 

Also, are you using the nowtv white or black box and who is your broadband provider ?

Anonymous User
Not applicable

I've made a mistake it's not working