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Anonymous User
Not applicable

‎23-08-2017 11:39

My box is not working at all

I set my white now tv box up last night. Worked fine. Switched my tv over to watch eastenders. When I put it back on to the now tv box, it's not working at all. It's all plugged it and connected. No light is coming on at all. I've unplugged everything and replugged it back in and still nothing
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8 REPLIES 8
Anonymous User
Not applicable

‎23-08-2017 12:03

@Anonymous User

 

Hi There, is the light showing on the box? you may be on the wrong source, have you tried different HDMI ports and and sources to match .

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Anonymous User
Not applicable

‎23-08-2017 12:04

Yes I've tried that. There is no light at all. If I go and buy another box, Will I still be able to login with the details I've logged in with on the one that isn't working?
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Anonymous User
Not applicable

‎23-08-2017 12:13

In response to Anonymous User's comment
@Anonymous User wrote:
Yes I've tried that. There is no light at all. If I go and buy another box, Will I still be able to login with the details I've logged in with on the one that isn't working?

@Anonymous User

 

Could you try using another power Cable Harper. Let us know how you get on 🙂

 

Thanks Niamh

 

NOWTV Team 😉

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Anonymous User
Not applicable

‎23-08-2017 12:28

I've tried that. Still not working. No light, nothing
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Anonymous User
Not applicable

‎23-08-2017 12:38

In response to Anonymous User's comment
@Anonymous User wrote:
I've tried that. Still not working. No light, nothing

Thats not good :(. We would advice you to take this box back. Let us know how you get on. Once you recieve your new box you will be able to sign in with the same account. 

 

Thanks Niamh

 

The NOWTV Team 😉

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SeeMoreDigital
Legend 5
Legend 5

‎23-08-2017 16:07

In response to Anonymous User's comment

Hi @Anonymous User,

 

Can you please confirm the model of your NOW TV playback device?

 

Is it the NOW TV 'white' (Roku LT) box? Which looks like this: -

white.png

 

Is it the NOW TV 'black' (4200SK - Roku 3) box? Which looks like this: -

black.jpg

 

Is it the NOW TV 'smart' (4500SK - NOW TV) box? Which looks like this: -

product-img-smartbox_v4

 

Cheers

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Anonymous User
Not applicable

‎23-08-2017 16:54

It's the white one
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SeeMoreDigital
Legend 5
Legend 5

‎23-08-2017 17:53

In response to Anonymous User's comment

Hi @Anonymous User,

 

How long have you had your 'white' NOW TV box? It might have reached the end of it's useful life Smiley Sad

 

The original white boxes are really showing their age now as their processing power is pretty limited when it comes to running some of todays third-party apps. Some people have had some success deleting apps and/or reseting their white boxes to free up memory. However, if the problem persits you're probably better off treating yourself to the newer 'black' NOW TV box.

 

By contrast, the 'black' boxes which were released in Aug 2015 offer twice the RAM memory and a faster 'dual' core CPU. And can be connected to the internet via WiFi or wired ethernet.

 

 

Cheers

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