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Dreamfolorn
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Locked out of using my Now TV box due to accidental device switch!

Yesterday I tried to do a switch of devices to add Now TV to my new phone and delete it from my old one. In doing so I clicked the wrong thing and also deleted my Now TV box from my actual TV in the living room. I only have my phone on the account now. If I try to watch on my TV through the white box I now just get a message saying I have to wait a month to change again because of a stupid mistake. Is there any way I can get the box to work again or am I actually paying for the service to only be able to use it on my mobile for the whole of the coming month? 

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schnapps Legend 1
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Re: Locked out of using my Now TV box due to accidental device switch!

Hi @Dreamfolorn

Jump over to live chat and ask them to reset all your devices on your account, then play some nowtv content on the four devices you want to add back to your device list on your account.

Here's a link to live chat.

https://help.nowtv.com/contact-us/managing-my-devices

1 Reply
schnapps Legend 1
Legend 1

Re: Locked out of using my Now TV box due to accidental device switch!

Hi @Dreamfolorn

Jump over to live chat and ask them to reset all your devices on your account, then play some nowtv content on the four devices you want to add back to your device list on your account.

Here's a link to live chat.

https://help.nowtv.com/contact-us/managing-my-devices