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Mamudou
Occasional Poster

Re: Live chat/ help

Can I get a refund
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RoyB Mentor 1
Mentor 1

Re: Live chat/ help

@Mamudou 

 

See my reply to your post of an hour ago, of which this is a duplicate.

 

https://community.nowtv.com/t5/Account-Billing/Refund-request/m-p/500763/highlight/true#M8948


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Balseema
First Poster

Re: Live chat/ help

Hello dear
I want ask you take £33 in my account
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Ann1943
First Poster

Re: Live chat/ help

Yes I did get a cancellation email telling me my service would cease on the 29th June so could you please refund my money and cancel everything I tried to ring you which cost me £6 after hanging on for half an hour I just gave up just waiting for my phone bill to come in
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Brigita_rimkute
First Poster

Re: Live chat/ help

It would be mor helpful it the chat would actually work...
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Tanya5
First Poster

Re: Live chat/ help

Hi I do not want now tv I don’t use it and you’ve took 7.99 I think it is out of my account and I would like it back please
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Susybear
First Poster

Re: Live chat/ help. Why can't I watch any films

I have just joined and paid for 6 months £27.00 but when I go onto a film it is saying I have 7 days free trial and then I must agree to  pay £7.99 per month

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RoyB Mentor 1
Mentor 1

Re: Live chat/ help. Why can't I watch any films

Hi @Susybear 

 

The usual reason for this is either that you have accidentally created a new account that doesn’t have the (presumably) £27 for six months Movies Pass set up in it, or that you are in the correct account but haven’t input, and/or haven’t activated, the 6 month’s Pass.

 

What form does the Pass take?

 

When you go into My Account/Passes & Vouchers, on a phone, tablet, or other device you can browse the web on, what do you see there?

A Movies Pass set up?

A Movies Pass in the area at the top, waiting to be Redeemed? (In which case, Redeem it, and see if all is now OK)

Or no Movies Pass at all? (In which case, if it is waiting for Pass details you haven’t yet entered, Now is the time to find the paper or card copy on the six months Pass, whichever form it takes, and enter the supplied code).

 

Good luck, and please let us know how you get on!


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schnapps Legend 5
Legend 5

Re: Live chat/ help. Why can't I watch any films

Hi @Susybear 

 

Just wondering where did you buy the six months cinema pass from (or is there a typo error in your post and meant entertainment pass because you mentioned free trial and £7.99 per month there after) ?

 

Was it via the nowtv offers webpage where i can only the six month entertainment pass for new customers at £27.99, where the six month cinema pass is £42.99.

 

When you take up a new customer pass offer from nowtv offers page via their website, you need to create an account by following the link on the pass offer you are interested in.

 

If you created an account a different way, then the offer will not be added to your account and you won't be eligible to the new customer pass offer deal.

 

Or did you source the six month movie voucher pass somewhere else ?

 

RoyB Mentor 1
Mentor 1

Re: Live chat/ help. Why can't I watch any films

 @Susybear 

 

The simplest explanation here, based on @schnapps  wise words, is that you have an Entertainment Pass for six months, which may very well be set up completely correctly, but that you are trying to watch a movie, where movies are only available on the separate Movies Pass, which you haven’t got, and so NowTV are informing you of this.

 

Could the problem be this straightforward?


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