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RoyB Mentor 1
Mentor 1

Re: Live chat/ help

@ashleyleanna 

 

I know this is a long thread, but the answer is in it as least three times.

 

Heres one:-

 

https://community.nowtv.com/t5/NOW-TV-Box-white/Live-chat-help/m-p/495682/highlight/true#M42766


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Adriaan
First Poster

Re: Live chat/ help

Think my deduction on my sky sport didn't go off due to my credit card was cancelled due to fraud on my card.  I have changed my card details. Can you tell me if my payment will go through now. 

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RoyB Mentor 1
Mentor 1

Re: Live chat/ help

@Adriaan 

 

As far as I can tell, if NowTV cannot take a payment, they will wait a while (24/48 hours) and try again automatically.

 

I have gleaned this from the issue where money was taken from Monzo Bank customers, but NowTV gained the impression that the payment had failed and so took it again a day or two later, but did not try a third time. (Though this may be because they were alerted to the problem by then, I don’t know).

 

But certainly, once things have gone beyond a certain point, NowTV stop trying to take the money, and freeze the account.

 

So I think you will have to get onto Live Chat to restart things, now your issue is fixed from your end:-

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

 


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