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Katiep123
First Poster

Re: Live chat/ help

Hi I ordered the now tv UK stick last Monday they have took the money out of my account but u haven't received it yet or had a confirmation email or dispatched email or anything do you know when I will get it?

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fee4
First Poster

Re: Live chat/ help

i being asked to pay for a pass veiw movies

 

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Lia2
First Poster

Re: Live chat/ help

Hi I need help every time I want to play a movie on my tv from my now tv account it keeps saying hdmi is not supported on my tv so how else can I watch it

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Nathan9292
Occasional Poster

Re: Live chat/ help


Hi


Last night i purchased the entertainment package for 3 months 17,99

later on  i saw a package + a stick

i am a new member, will i recieve a stick and remote with the package that i got for 17,99


Thanks for any help

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schnapps Legend 5
Legend 5

Re: Live chat/ help

Hi @Nathan9292 

 

The 3 month entertainment offer for £17.99 doesn't come with a free stick from what i can see on the nowtv offers website page.

 

Maybe have a word with live chat and explain to them that you wanted the stick in the deal offer and see what they say.

 

If they won't throw in a cheap nowtv stick, then see if they can cancel your order and offer you a refund.

 

Then maybe look at places like Argos, Curry's etc for a nowtv stick with a bundled 2 month entertainment pass which are currently on sale for £15.

 

Link here to live chat if you want to contact them.

 

https://help.nowtv.com/contact-us/managing-my-devices

Nathan9292
Occasional Poster

Re: Live chat/ help

Thank you for the replay dude

glad of the reaponse 

o

have it sorted not I bourght the stock for 25 pound 👍🏽

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Speers
First Poster

Re: Live chat/ help

Hello,

 

where is your live chat facility? It is not very well displayed.

 

ive been charged after a free subscription. I cancelled the free trial prior to the subscription starting normally.

 

i did not receive email confirmation however I do have the screenshot confirmation of this. This has now happened to two of my free trials and I’m not happy as I cancelled them as advised when speaking to one of your chat members and they advised me I would not be charged.

 

can you email me please or show me how to get the live chat function as I’d like to receive a refund as i followed all the instructions based one your live chat advisor.

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Samanthaswain76
First Poster

Re: Live chat/ help

Hi have an account with you and we have got the box we just want to change our address's with you
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RoyB Mentor 2
Mentor 2

Re: Live chat/ help

Hi @Speers 

 

Live Chat here:-

 

Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices


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RoyB Mentor 2
Mentor 2

Re: Live chat/ help

Hi @Samanthaswain76 

 

You can do this as far as Passes are concerned online in My Account/Personal Details/Change Address.

 

There’s a bit more involved if you have NowTV Broadband though, but I am assuming this is not the case?


If my posting answered your question, please click ‘Accept Answer’.
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