18-03-2016 12:45
HELP!! where is your live chat!!!!! ive just joined again but would like to cancel as ive NOT used the box, and if the money has been taken out, i would like a refund please thanks
HELP!!! ive just be offered a discount offer 2months for £2 which i would like to try but the code they gave me is not working thanks
Solved! Go to Solution.
25-01-2017 15:35 - last edited on 18-08-2020 22:12 by Simon-J
Hi @Anonymous User,
Sorry to be the bearer of bad news but the reason you've been charged is because the NOW TV services you've subscribed to have 'rolled on' automatically (as per NOW TV's Terms & Conditions). Which happens if you don't officially cancel them prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
After officially cancelling your subcription(s) via your 'My Account' (not via email), you will have been sent a confirmation email or emails. This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
And just-so 'all' NOW TV customers know. Currently...
EDIT: I did tell you much the same yesterday. See here: https://community.nowtv.com/t5/Kids/cancel-parts-of-contract/m-p/416155#M835
26-02-2020 18:33
Good evening
I have been trying to watch Chicago fire tv programme on watch back and it's not working keeps coming up with error. Can this be resolved
Regards
Heather
26-02-2020 19:05
Hi @Anonymous User
What does the error message say and is there also any error code ?
Also what playback device is the error message happening on and if you have any other supported playback device does the same error message happens on another device ?
Which particular Season number and Episode number of Chicago Fire won't play (where i will see if the same happens on my device once i know the season and episode number in question) ?
Also are you getting problems playing any other TV shows with your NowTV Entertainment Pass or is it just Chicago Fire ?
20-03-2020 11:02
Hi
I am struggling with getting any comunication with anyone from now tv.
I am moving home and need to move internet to new address.
can someone please help me with how to get on an actual live chat?
thanks
20-03-2020 11:16
Hi @Anonymous User
Have you tried both live chat or the dedicated telephone number for NowTV Broadband customers ?
If you open this link below and sign in with your Broadband login details a telephone number will appear on the right hand side of the screen or alternatively contact live chat who can help Broadband customers who are moving home.
To reach live chat open the same link below and click on the small blue arrow directly underneath How to Get in Touch to reveal the green chat button to click on.
You best bet might be live chat at the moment, because i have been trying myself to phone the NowTV Broadband Team about something and the telephone line is constantly engaged.
https://help.nowtv.com/gb/get-in-touch/now-broadband-calls/ordering-now-broadband-or-moving-home
06-06-2020 21:50
Joined the broadband service last week. No connection all day, service checker not working as it thinks I am still waiting for my hub (I already have my hub). Cannot contact Now TV at all to find out what is happening as live chat is not available and there is no phone number!
I need to cancel this damn contract before the 14 days has passed. Only choice left is to go through an ombudsmen.
Absolutely pathetic that there is no working contact option!
04-07-2020 14:23
Hi how do I cancel my now TV its was supposed to have been cancelled a month ago but obviously wasn't and money is still been taken from my bank I would appreciate it if you would cancel IT now please and refund me my twelve pounds please
06-08-2020 23:38
Hi, I’m able to access the now tv app on my phone, when I click on the app it immediately go back to my Home Screen. It’s been like this for weeks
07-08-2020 6:52
@Anonymous User
Take the same advice as @Saint1976 gives above to get in touch with NowTV about this.
14-08-2020 21:00
Am have problem with promo code is said there is error I should try again
22-08-2020 6:32
Hello pls I’ll like to cancel my 7 day free trial subscription