cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Live chat/ help

HELP!! where is your live chat!!!!!     ive just joined again but would like to cancel as ive  NOT used the box, and if the money has been taken out, i would like a refund please   thanks

 

HELP!!!  ive just be offered a discount offer 2months for £2 which i would like to try but the code they gave me is not working       thanks 

1 ACCEPTED SOLUTION
SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

Sorry to be the bearer of bad news but the reason you've been charged is because the NOW TV services you've subscribed to have 'rolled on' automatically (as per NOW TV's Terms & Conditions). Which happens if you don't officially cancel them prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!

 

After officially cancelling your subcription(s) via your 'My Account' (not via email), you will have been sent a confirmation email or emails. This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.

 

The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

 

  • Please visit our help site here: https://help.nowtv.com/ 
  • Use the search box to find the Help Article most relevant to your issue
  • If the article does not provide you with your answer, select the Get in touch button on that 

 

 

Cheers


And just-so 'all' NOW TV customers know. Currently...

  • All monthly NOW TV subscription(s) run for their full duration, even if they are cancelled after the first day.
  • All monthly NOW TV subscription(s) 'roll on' automatically if they're not cancelled prior to any 'free trial', 'retention offer', 'voucher pass' or 'monthly' subscription expiring!
  • If your preference is to use 'voucher code passes', you'll need to submit your new pass before your current pass expires
  • 'Free trial' subscribers are notified by email that they will be charged unless they cancel their subscription(s) prior to their 'free trial' ending. So keep a look-out, including your spam/junk mail!
  • While the NOW TV accounts system is attempting to collect payment(s) the grey coloured 'Canel' button will not be accessible.
  • While the NOW TV accounts system is attempting to collect payment(s) the 'Apply voucher' button will not be accessible.
  • New NOW TV voucher code passes can be added within the last month of your current NOW TV services expiry date. The new pass will commence only after your existing pass expires. So you don't lose-out on any days.
  • Setting up a payment PIN on your NOW TV account is advised. As it will be prevent others from purchasing additional NOW TV services without your consent!
  • Cancelling your NOW TV subscription(s) has to be done 'officially' and correctly via your NOW TV account. And has to be done for each of the NOW TV services you have subscribed to. After which you will receive a confirmation email.
  • Ultimately, it is the responsibility of the NOW TV subscriber to manage their NOW TV account or accounts if you have them!

EDIT: I did tell you much the same yesterday. See here: https://community.nowtv.com/t5/Kids/cancel-parts-of-contract/m-p/416155#M835

View solution in original post

177 REPLIES 177
Anonymous User
Not applicable

Good evening 

I have been trying to watch Chicago fire tv programme on watch back and it's not working keeps coming up with error. Can this be resolved 

 

Regards 

Heather 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

What does the error message say and is there also any error code ?

 

Also what playback device is the error message happening on and if you have any other supported playback device does the same error message happens on another device ?

 

Which particular Season number and Episode number of Chicago Fire won't play (where i will see if the same happens on my device once i know the season and episode number in question) ?

 

Also are you getting problems playing any other TV shows with your NowTV Entertainment Pass or is it just Chicago Fire ?

Anonymous User
Not applicable

Hi

I am struggling with getting any comunication with anyone from now tv.

I am moving home and need to move internet to new address.

can someone please help me with how to get on an actual live chat?

thanks

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Have you tried both live chat or the dedicated telephone number for NowTV Broadband customers ?

 

If you open this link below and sign in with your Broadband login details a telephone number will appear on the right hand side of the screen or alternatively contact live chat who can help Broadband customers who are moving home.

 

To reach live chat open the same link below and click on the small blue arrow directly underneath How to Get in Touch to reveal the green chat button to click on.

 

You best bet might be live chat at the moment, because i have been trying myself to phone the NowTV Broadband Team about something and the telephone line is constantly engaged.

 

https://help.nowtv.com/gb/get-in-touch/now-broadband-calls/ordering-now-broadband-or-moving-home 

Anonymous User
Not applicable

Joined the broadband service last week. No connection all day, service checker not working as it thinks I am still waiting for my hub (I already have my hub). Cannot contact Now TV at all to find out what is happening as live chat is not available and there is no phone number!

 

I need to cancel this damn contract before the 14 days has passed. Only choice left is to go through an ombudsmen.

 

Absolutely pathetic that there is no working contact option!

Anonymous User
Not applicable

Hi how do I cancel my now TV its was supposed to have been cancelled a month ago but obviously wasn't and money is still been taken from my bank I would appreciate it if you would cancel IT now please and refund me my twelve pounds please

Anonymous User
Not applicable

Hi, I’m able to access the now tv app on my phone, when I click on the app it immediately go back to my Home Screen. It’s been like this for weeks 

 

RoyB
Legend

@Anonymous User 

 

Take the same advice as @Saint1976 gives above to get in touch with NowTV about this.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Am have problem with promo code is said there is error I should try again 

 

 

Anonymous User
Not applicable

Hello pls I’ll like to cancel my 7 day free trial subscription