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Anonymous User
Not applicable

Live chat/ help

HELP!! where is your live chat!!!!!     ive just joined again but would like to cancel as ive  NOT used the box, and if the money has been taken out, i would like a refund please   thanks

 

HELP!!!  ive just be offered a discount offer 2months for £2 which i would like to try but the code they gave me is not working       thanks 

1 ACCEPTED SOLUTION
SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

Sorry to be the bearer of bad news but the reason you've been charged is because the NOW TV services you've subscribed to have 'rolled on' automatically (as per NOW TV's Terms & Conditions). Which happens if you don't officially cancel them prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!

 

After officially cancelling your subcription(s) via your 'My Account' (not via email), you will have been sent a confirmation email or emails. This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.

 

The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

 

  • Please visit our help site here: https://help.nowtv.com/ 
  • Use the search box to find the Help Article most relevant to your issue
  • If the article does not provide you with your answer, select the Get in touch button on that 

 

 

Cheers


And just-so 'all' NOW TV customers know. Currently...

  • All monthly NOW TV subscription(s) run for their full duration, even if they are cancelled after the first day.
  • All monthly NOW TV subscription(s) 'roll on' automatically if they're not cancelled prior to any 'free trial', 'retention offer', 'voucher pass' or 'monthly' subscription expiring!
  • If your preference is to use 'voucher code passes', you'll need to submit your new pass before your current pass expires
  • 'Free trial' subscribers are notified by email that they will be charged unless they cancel their subscription(s) prior to their 'free trial' ending. So keep a look-out, including your spam/junk mail!
  • While the NOW TV accounts system is attempting to collect payment(s) the grey coloured 'Canel' button will not be accessible.
  • While the NOW TV accounts system is attempting to collect payment(s) the 'Apply voucher' button will not be accessible.
  • New NOW TV voucher code passes can be added within the last month of your current NOW TV services expiry date. The new pass will commence only after your existing pass expires. So you don't lose-out on any days.
  • Setting up a payment PIN on your NOW TV account is advised. As it will be prevent others from purchasing additional NOW TV services without your consent!
  • Cancelling your NOW TV subscription(s) has to be done 'officially' and correctly via your NOW TV account. And has to be done for each of the NOW TV services you have subscribed to. After which you will receive a confirmation email.
  • Ultimately, it is the responsibility of the NOW TV subscriber to manage their NOW TV account or accounts if you have them!

EDIT: I did tell you much the same yesterday. See here: https://community.nowtv.com/t5/Kids/cancel-parts-of-contract/m-p/416155#M835

View solution in original post

177 REPLIES 177
RoyB
Legend

@Anonymous User 

 

This is not a user option on the NowTV website,

 

To erase yourself completely, try the advice here:-

 

https://community.nowtv.com/t5/Off-Topic-Chat/Leaving/m-p/497911/highlight/true#M14310

 

Nobody has come back lately and said it didn’t work for them, anyway. But if the person who answers says it’s for Sky only, refer them to the link, remind them of their GDPR obligations, and politely but firmly insist.

 

So please ‘Accept Answer’ now, if you are so inclined, as you won’t be able to come back and do it later Smiley Tongue

 

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Best give up there seems to be NO HELP_NO CUSTOMER CARE_ NNO LIVE CHAT_ NOWAY TO CONTACT ALLOWED ONLY AUTO MESSAGES

Anonymous User
Not applicable

Hi I cancelled my subscription last month and the 4th of dec was meant to be my last day being able to watch but it’s seems you have charged me instead I have canceled it again but would like my refund as I no longer use it thank you 

RoyB
Legend

@Anonymous User 

 

Hi - you will have to ask Live Chat about a refund (access detail in the message above yours); it's not something anybody can do in the Community for you.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

If I buy the joahua fight will u be able to view it on nowtv app on xbox one ?

RoyB
Legend

@Anonymous User 

 

You need the Sky Sports Box Office app, not the NowTV app, to watch this fight:-

 

https://community.nowtv.com/t5/NOW-TV-News/Boxing-Ruiz-Jr-vs-Joshua-2-Sky-Sports-Box-Office-How-to-Watch/m-p/510082#M318

 

The App versus Stick thing is a bit confusing; the best way to think about it is that the Stick has the NowTV app and other apps besides, while a TV, or your Xbox, just has the NowTV app, which doesn’t include any of the other apps found on the Stick.

 

So no, you can’t watch this fight on the NowTV app since it’s actually on a different app, the Sky Sports Box Office app. Which is a separate app on the NowTV stick, just like Netflix or the BBC iPlayer is.

 

But of course, your TV or Xbox has other apps besides NowTV; so does it have the Sky Sports Box Office app you need here?

 

No alas, though there are other ways you can watch it, as described here:-

 

https://www.skysports.com/terms-and-conditions/12930/10539101/FAQs

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Hi I set up now tv now it taking all my money out my bank 

 

RoyB
Legend

@Anonymous User 

 

All of it? Or just some? How much did you have, and how much did they take?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Hi my name is Kerry I have bought a now TV movies pass but does not seem to be working 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

What playback device are you trying to watch NowTV movies on ?

 

Is there any error code or message coming up on your screen ,the more information you can provide the better it will help trying to figure out what's happening in your particular case ?

 

When you open the NowTV App on your playback device and go to the My Account section of the App does it show you have an active NowTV Cinema Pass ?