18-03-2016 12:45
HELP!! where is your live chat!!!!! ive just joined again but would like to cancel as ive NOT used the box, and if the money has been taken out, i would like a refund please thanks
HELP!!! ive just be offered a discount offer 2months for £2 which i would like to try but the code they gave me is not working thanks
Solved! Go to Solution.
25-01-2017 15:35 - last edited on 18-08-2020 22:12 by Simon-J
Hi @Anonymous User,
Sorry to be the bearer of bad news but the reason you've been charged is because the NOW TV services you've subscribed to have 'rolled on' automatically (as per NOW TV's Terms & Conditions). Which happens if you don't officially cancel them prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
After officially cancelling your subcription(s) via your 'My Account' (not via email), you will have been sent a confirmation email or emails. This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
And just-so 'all' NOW TV customers know. Currently...
EDIT: I did tell you much the same yesterday. See here: https://community.nowtv.com/t5/Kids/cancel-parts-of-contract/m-p/416155#M835
07-09-2020 12:57
@Anonymous User @Anonymous User @Anonymous User @Anonymous User @Anonymous User
There is, alas, no customer-to-customer advice we can offer for what are probably account snarl-ups.
But if you email customerservices @ nowtv.com (without the spaces), giving them your account details and a description of the problem, they should be able to help you further.
Though if you want to brave the real Live Chat, then:-
Get in Touch (all the options, and the best place to start):-
https://help.nowtv.com/gb/get-in-touch/
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing. Or try your usual browser in Incognito, sometimes called Private, mode.>
07-09-2020 19:04
I just been going through my acount and it saying my internet have been canceled why
07-09-2020 21:59
@Anonymous User
We other customers won’t know.
Use the details in my posting directly above yours to contact NowTV and find out.
25-03-2019 13:54
This does not work. I have been trying for an hour!
11-06-2019 16:42
11-06-2019 17:17 - edited 11-06-2019 17:18
@Anonymous User
See my reply to your post of an hour ago, of which this is a duplicate.
https://community.nowtv.com/t5/Account-Billing/Refund-request/m-p/500763/highlight/true#M8948
22-07-2020 10:12
Page doesn't exist!
22-07-2020 10:21
@Anonymous User
customerservices @ nowtv.com (ensuring no spaces)
18-03-2016 12:49 - edited 18-03-2016 12:51
@Anonymous User wrote:
HELP!! where is your live chat!!!!! ive just joined again but would like to cancel as ive NOT used the box, and if the money has been taken out, i would like a refund please thanks
HELP!!! ive just be offered a discount offer 2months for £2 which i would like to try but the code they gave me is not working thanks
NowTV can be contacted through email, live chat and this forum. The live chat and email contact methods can be found by going to the help site. The button to access the help site is located at the top right of the page. After clicking help click "help centre"
The email and live chat contact methods are accessed by finding the help article that best suits the issue you're having, you then scroll down to the bottom of that article and click contact us. Then you can choose to use either email or live chat.
If you can't find an article that suits your issue in the PC section you should find a "non-of the above" article and use the same process as described above. To contact now TV. Note the advice above assumes you are using a desktop PC, laptop PC or Mac (using one of these devices . To contact now TV is in fact recommended)
This link would probably be the most suitable one for your issue
Hope that helps
EDIT
Also see @schnapps post above
18-03-2019 10:19
Don't expect a response from NowTV. I emailed them because my box keeps rebooting randomly - won't allow me to watch anything on BBC iPlayer unless I restart the device BEFORE selecting the app and starting to watch something. BBC iPlayer app and Channel 4 apps are DREADFUL on there. Channel 4 won't let me play anything. As soon as I select something, it just crashes out. I asked them for their advice, and got no response.