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Anonymous User
Not applicable

Live chat/ help

HELP!! where is your live chat!!!!!     ive just joined again but would like to cancel as ive  NOT used the box, and if the money has been taken out, i would like a refund please   thanks

 

HELP!!!  ive just be offered a discount offer 2months for £2 which i would like to try but the code they gave me is not working       thanks 

1 ACCEPTED SOLUTION
SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

Sorry to be the bearer of bad news but the reason you've been charged is because the NOW TV services you've subscribed to have 'rolled on' automatically (as per NOW TV's Terms & Conditions). Which happens if you don't officially cancel them prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!

 

After officially cancelling your subcription(s) via your 'My Account' (not via email), you will have been sent a confirmation email or emails. This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.

 

The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

 

  • Please visit our help site here: https://help.nowtv.com/ 
  • Use the search box to find the Help Article most relevant to your issue
  • If the article does not provide you with your answer, select the Get in touch button on that 

 

 

Cheers


And just-so 'all' NOW TV customers know. Currently...

  • All monthly NOW TV subscription(s) run for their full duration, even if they are cancelled after the first day.
  • All monthly NOW TV subscription(s) 'roll on' automatically if they're not cancelled prior to any 'free trial', 'retention offer', 'voucher pass' or 'monthly' subscription expiring!
  • If your preference is to use 'voucher code passes', you'll need to submit your new pass before your current pass expires
  • 'Free trial' subscribers are notified by email that they will be charged unless they cancel their subscription(s) prior to their 'free trial' ending. So keep a look-out, including your spam/junk mail!
  • While the NOW TV accounts system is attempting to collect payment(s) the grey coloured 'Canel' button will not be accessible.
  • While the NOW TV accounts system is attempting to collect payment(s) the 'Apply voucher' button will not be accessible.
  • New NOW TV voucher code passes can be added within the last month of your current NOW TV services expiry date. The new pass will commence only after your existing pass expires. So you don't lose-out on any days.
  • Setting up a payment PIN on your NOW TV account is advised. As it will be prevent others from purchasing additional NOW TV services without your consent!
  • Cancelling your NOW TV subscription(s) has to be done 'officially' and correctly via your NOW TV account. And has to be done for each of the NOW TV services you have subscribed to. After which you will receive a confirmation email.
  • Ultimately, it is the responsibility of the NOW TV subscriber to manage their NOW TV account or accounts if you have them!

EDIT: I did tell you much the same yesterday. See here: https://community.nowtv.com/t5/Kids/cancel-parts-of-contract/m-p/416155#M835

View solution in original post

177 REPLIES 177
schnapps
Legend 5
Legend 5

Hi @Anonymous User

Have you tried going to My Account and select Personal Details on here to update the details on your bank card? 

Anonymous User
Not applicable

Paid with my Croatian credit card (twice!), put my new British address, transaction commited, but My Account --> Bills & Payments still says I didn't have any payments on Now TV?!?

Can anybody please commit my transaction, or at least roll it back?

Thank you.

Anonymous User
Not applicable

why can't we ever get to talk to a human

Anonymous User
Not applicable

HI please can u help me I have phoned bank and got the payment details revoke but still cannot buybpass

Anonymous User
Not applicable



 I brought a now tv box from argos today with month sport plan and it’s not working it’s saying I have to purchase it again

schnapps
Legend 5
Legend 5

Hi @Anonymous User

Was there a scratch card voucher code inside the box packing ?

If so, did you apply the voucher code to your nowtv account ?

Should there be no paper scratch card code in the box it could be due to that nowtv have changed the method of adding a voucher to your account which is now done automatically once you have registered and activated your nowtv device.

When you go to My Account > Passes & Vouchers on here does it show a redeem button next to the month sports pass ?

Anonymous User
Not applicable

You know the sky sports pass is it £33.99 every month or isit just the one bill and then it’s free every month 

Anonymous User
Not applicable

I need now TVs phone number

Anonymous User
Not applicable

I cancelled my Now TV and they have took 7.99 and 9.99 out my bank today and I want it Refunded NOW because this is a joke as I haven’t used it in months so I don’t know why they are taking money. 

 

NOT a happy customer at all. 

I want a refund now as you’ve taken the money out that is to fund my 1 year old son this week. 

Thanks. 

Anonymous User
Not applicable

Now to has takes money out for sky movies twice this month