20-01-2016 19:31
they tell you to go on live chat so why can't I find it I used to use it but now it's not there
Solved! Go to Solution.
20-01-2016 19:35
@Anonymous User wrote:
they tell you to go on live chat so why can't I find it I used to use it but now it's not there
Hi @Anonymous User
NowTV can be contacted through email, live chat and this forum. The live chat and email contact methods can be found by going to the help site. The button to access the help site is located at the top right of the page. After clicking help select "help centre"
The email and live chat contact methods are accessed by finding the help article that best suits the issue you're having, you then scroll down to the bottom of that article and click contact us. Then you can choose to use either email or live chat.
If you can't find an article that suits your issue in the PC section you should find a "non-of the above" article and use the same process as described above. To contact now TV
Hope that helps
09-04-2016 11:43
@Anonymous User wrote:Many thanks for the link, this is the ONLY way at all that i have mangaed to find a contact us button, even looking at the address links I couldndt do it. Am i missing somethign for futrue reference? Have saved your link in any case!
Actually, the 'Contact Us' button can be found at the bottom of all of the 'Help Centre' articles.
Simply find/search for a 'Help Centre' article for your particular issue. But if you're unable to resolve your issue, scroll down to the 'Contact Us' button...
Cheers
10-04-2016 10:33 - edited 10-04-2016 10:36
Deleted replied to post that vanished
27-07-2016 12:43
Hi. I cancelled my subscription 4 months ago to find out today you have still been take a payment. Please help
29-07-2016 17:03
Hi @Anonymous User,
Thanks for posting.
I believe this has sorted for you but if you need any help just post here and let us know.
Thanks
Simon
NOW TV Team
08-02-2017 18:28
08-02-2017 18:32
08-02-2017 18:38
Hi and welcome to the forum @Anonymous User,
For security reasons all 'account' related issues (such as: NOW TV account removal/card details removal and refunds), are subject to the Data Protection Act, which means it's more appropriate for you to contact a NOW TV representative via the forums 'Live Chat' facility or 'Email' and make a 'direct request' to them rather than requesting them (or somebody who may be posing as them) to contact you!
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers