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ZaraP
First Poster

Issues

My white now tv box isnt working, its as if the box isnt picking up the remote signal, but i have changed the batteries in the remote twice and its still not picking it up.

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Andy Legend 5
Legend 5

Re: Issues

@ZaraP

Welcome to the community. Have a look at the following help page

https://help.nowtv.com/article/remote-control-troubleshooting

If that doesn't help, you can buy a replacement remote from the Sky Store. The link is here
https://accessories.sky.com/catalogue/now-tv/all

although it's probably easier and not much more expensive just to buy a new box/stick. 

Also if you have an Android or Apple phone/tablet you could download the official Roku app from the relevant App Store and use that to control your NOW TV box via wifi (either as a replacement for your remote or while you are waiting for a new one). Or if you have an iPhone, the NOW TV app on that has a built-in remote control for the box. 

1 Reply
Andy Legend 5
Legend 5

Re: Issues

@ZaraP

Welcome to the community. Have a look at the following help page

https://help.nowtv.com/article/remote-control-troubleshooting

If that doesn't help, you can buy a replacement remote from the Sky Store. The link is here
https://accessories.sky.com/catalogue/now-tv/all

although it's probably easier and not much more expensive just to buy a new box/stick. 

Also if you have an Android or Apple phone/tablet you could download the official Roku app from the relevant App Store and use that to control your NOW TV box via wifi (either as a replacement for your remote or while you are waiting for a new one). Or if you have an iPhone, the NOW TV app on that has a built-in remote control for the box.