03-03-2018 3:40
03-03-2018 9:01
@Anonymous User
Welcome to the forum. I'd start off by rebooting your broadband router (even though it's working on other devices) and then try connecting again. If that doesn't work try the steps in this help article first
https://help.nowtv.com/article/error-code-014-now-tv-box-stick
and only as a last resort try a hard reset. You can find how to do this here
https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick
If you're still having trouble get in touch with live chat to see if they can help you. You can get to live chat from the Contact Us page
https://help.nowtv.com/get-in-touch
(expand the Anything Else section at the bottom for options)