05-11-2013 21:43
Why does my now tv box not recognise username or password -both correct and case correct
Solved! Go to Solution.
08-11-2013 8:39
22-10-2016 12:26
Hi and welcome to the forum @Anonymous User,
I suggest you contact a NOW TV representative either via 'Email' or preferably via the forums 'Live Chat' facility and explain your problem to them. All methods of contacting NOW TV can be found here: How To Contact NOW TV.
That being said, the easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
12-08-2015 22:52
12-08-2015 23:07
Hi @Anonymous User
Thanks for posting and welcome to the forum. Have you tried switching your box off at the mains, waiting 20s or so & switching it back on? It that doesn't work I'd suggest resetting the box by putting a pin or paper clip in the hole at the back of the box & holding it in for 20s or so.
I hope this helps, if not please re-post and a member of the NOW TV Team/forum member will be able to offer you further support.
12-09-2015 12:52
Password and username work online but not on the now TV box (previously worked fine) - does work in initial configuration but not when try to watch anything.
Changed password, reset numerous times and factory reset - still not working.
How do we resolve?
14-09-2015 17:59
Hi @Anonymous User
Thanks for your post.
Can you tell us what error message/code you receive when you try to log in via NOW TV Box?
Birgit
NOW TV Team
15-09-2015 9:17
Just yesterday i was also getting the exact problem, logged in from my laptops but the now tv box won't login. I've powered it off, I've reset the but to know avail. If someone could please kindly help resolve this problem. PS no problem with the internet connection as bbc iplayer works fine.
15-09-2015 9:20
I've tried resetting my password and that didn't work. There are no error messages, only a message saying, 'Sorry! Your username and or password are incorrect. But they are not wrong, i've entered them hundreds of times and but don't get this problem logging in from the laptop.
16-09-2015 19:53
Hi @Anonymous User
Thank you for getting in touch, very sorry to hear this. Can you try resetting your password again, sorry it can be temperamental sometimes. Can you also try rebooting the box.
Cheers
Ranj
NOW TV Team
18-09-2015 13:13
16-09-2015 20:22