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Anonymous User
Not applicable

‎31-08-2016 20:12

Help with faulty remote and live chat can't access.

Hi 

 

I am having problems with my now tv remote. 

PLease can NOW tv help? 

I have tried new batteries and its just not working

 

ALso i tried to access the live chat via the contact us section at the bottom of the screen and this just takes me to another screen saying exactly the same- 

the link is broken and you can't contact or email one or have a live chat. 

Anyone know why this is?

 

Thanks for your help everyone. xx 

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11 REPLIES 11
Anonymous User
Not applicable

‎31-08-2020 21:50

The same, i keep getting 'sorry now tv is currently unavailable' no idea why, internet is fine, maybe i need a new stick but cant find out! Online chat is available for me to click on but when you click, nothing happens so i guess noone is working 🤣😭 

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RoyB
Legend

‎31-08-2020 22:27

In response to Anonymous User's comment

@Anonymous User 

 

Online Chat seems to be unavailable to anyone with a decently configured browser that affords them any level of protection.

 

Try it in an unconfigured browser; maybe Chrome or Edge if you normally use IE or Firefox, say.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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